Supervisor Riders On Ground Ops

• Job Description Summary

  Act as a Chief Rider Officer CRO for thousands of Talabat Riders across multiple cities in Egypt.
  Managing and improving the rider performance of allocated cities across the country. Taking ownership of rider service levels by measuring compliance finding performance gaps and executing a plan to fill performancerelated gaps

• Job Description

  Role Scope:

  Monitor and improve Rider Performance and Compliance
  Responsible for reporting containing handling and solving all onground activities/issues within the assigned zone.
  Lead Rider Recruitment for all the zones in allocated cities
  Responsible for assessment of any internal fleet promotions
  Lead a Team of Rider Team Leaders and Rider Coordinators
  Manage rider roster with proper allocation of shifts/breaks/offdays etc
  Supervises rider onboarding and training schedule with Rider Trainer
  Inventory management and usage compliance of Rider equipments
  Groom rider quality (behavior appearance professionalism presentational etc)
  Setting up a performance improvement plan to improve the performance of lowperforming riders
  Reduce rider complaints originating from customers
  Accountable to handle/solve daytoday/arising issues beyond his main scope that may affect the zones performance.

Qualifications:

Skills & Qualifications needed:
Bachelors Degree
45 years of experience in the food/grocery tech industry is highly preferred
Proficient in Google Suite tools like GDoc GSheet GSlides GForms etc
Strong communication skills both written and verbal. English and Arabic are a plus.
Influencer and negotiator with good public speaking and presentation skills
People management skills: Experience in managing bigger groups of people

Additional Information:

Work Location: Lebanon Square Cairo Egypt

Remote Work:

No

Employment Type:

Fulltime