Workforce Management Senior Manager

HungerStation is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Purpose:

To plan and allocate and utilize workforce resources effectively, in order to ensure optimal staffing, scheduling, and resource allocation that align with operational needs and enhancing efficiency and productivity , and the overall performance of the workforce.

Key Accountability Areas:

Workforce Management

• Execute workforce planning strategies to ensure that the right number of employees with the right skills are available to meet operational requirements.

• Oversee staff scheduling to ensure that shifts are appropriately staffed to meet demand while managing labor costs effectively.

• Define, track, and report on workforce management key performance indicators (KPIs) to assess staffing efficiency and performance.

• Analyze performance metrics to identify areas for improvement and implement solutions accordingly.

• Provide leadership and guidance to the workforce management team, ensuring that employees receive necessary training and development.

• Collaborate with the IT department to integrate and optimize workforce management technology solutions.

Strategy & Planning:

• Contribute to the development and execution of the Division’s ABCs and OKRs, while ensuring alignment with other Functions' heads.

• Make critical decisions that support the Division's strategic and tactical direction.

• Establish the plans for the respective functions/teams and provide inputs that support the Division’s goals and objectives.

• Distribute tactical responsibilities effectively to potential leaders in the Division, to improve the succession readiness of the organization over time.

• Measure and track the Division's OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.

People Management

• Set performance objectives, provide necessary support, evaluate direct reports, and provide regular feedback on performance.

• Participate in the identification and recruitment of key talents for the function.

• Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow.

• Provide opportunities for team members to suggest, participate in, and contribute to improvement, innovation, and knowledge-sharing initiatives.

Budget Management

• Manage and own the budgeting cycle and provide input to the budgeting process.

• Ensure effective utilization of the function's budget, and report accurately on progress and challenges.

• Investigate and propose implementing strategies that result in a positive financial impact for HS.

• Manage the reporting departments effectively within budget, and report accurately on progress made and challenges encountered.

• Formulate strategies that result in a positive financial impact for HS and aim to mitigate financial and operational risks.

Governance and Resilience

• Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.

• Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.

• Uphold a high-performance working environment and promote HS’s Values.

Knowledge and Experience:

8 - 10 years of relevant experience.

Education and Certifications:

• Bachelor's degree in Business, Management, or a related field is required.

• Master’s degree in a relevant field is preferred.