Field Service Engineer - Data Centre (Auckland based)
At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive, and focused. Taking our technical skills to customer sites, we’re responsible for everything from installation, configuration, and integration, through to maintenance, troubleshooting and repair. Customers see us as a trusted liaison who can understand their precise needs on a host of admin and technical matters. We also work closely with our designers, solution managers, and sales specialists to provide solutions.
What you’ll achieve:
As a Field Service Engineer, you will ensurecomplete customer satisfaction through prompt on-site arrival, technical expertise, and professionalism. Providing break fix, maintenance, troubleshooting and repair of company and multi-vendor systems solutions, which may include hardware, software and networking products as well as operating systems.
Join us to do the best work of your career and make a profound social impact as a Field Service Engineer on our team in Auckland.
You will:
Deliver on-site technical support ensuring rapid recovery and minimal downtime
Apply technical support expertise to resolve customer issues
Drive engagement with customer onsite teams when necessary, providing guidance, training, or support on approved technical procedures, answering queries, and facilitating effective coordination for parts and equipment delivery or pickup
Work closely with peers, remote support and internal SMEs to increase knowledge and resolve customer issues
Use trouble-shooting tools, content and analytical practices to help determine best ways to resolve identified and unidentified problems
Perform proactive and reactive maintenance and hardware PFRs per established procedures
Enforce safety, quality, and documentation guidelines during interventions
Orchestrate with logistics teams for expedited delivery of critical parts during high-priority outages; often managing multi-million dollars of inventory
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements:
Hands-on expertise with Dell hardware (servers, storage, networking) and data center environments
Excellent troubleshooting and problem-solving abilities
Proficiency in interpreting system logs, diagnostic outputs, and performance data
Clear verbal and written communication skills and customer-first mindset
Willing to travel to customer sites as required across New Zealand at short notice
Flexibility to work overtime or alternative schedules when necessary, including on-call responsibilities
Ability to lift and move equipment up to 22kgs
Desirable requirements:
Willing to participate in New Zealand’s National security clearance process to Secret level