Application Support and Project Coordinator

This project is part of the business investment banking and financial services area, that currently has its technological hub in Portugal and is working on the development of innovative solutions and support for all operations related to the business.

We are looking for an Application Support and Project Coordinator to work in this project in Lisbon or Porto (Hybrid).

Responsibilities:

• Coordinate projects, enhancements and releases for financial applications;
• Manage tickets, backlogs and reporting in Jira, and maintain application documentation in Confluence;
• Coordinate incidents, particularly during month-end and year-end closes, analyse application and batch logs, and support technical diagnosis with development teams;
• Ensure compliance with change management, audit and control processes, and support the UAT-to-QUALIF-to-PROD cycle through Finance team sign-off.

Requirements:

• Experience with DevOps tools and the ability to read logs and code, including Java, Python or shell scripts;
• Solid project management experience, ideally in banking or financial IT;
• Strong command of Jira and Confluence;
• Knowledge of ITIL and financial processes such as month-end close and regulatory reporting;
• Experience with scheduling tools such as Control-M or similar, and monitoring solutions, is an asset;
• ITIL, PMP or Agile certifications are an asset;
• Availability for occasional on-call duty on weekends or weekdays during month-end closing periods;
• An organised, proactive and rigorous approach to following company standards;
• Fluency in Portuguese and English is mandatory;
• French is a strong asset.

What can you expect from us?

• Health insurance;
• A personalised training plan, with a dedicated budget to invest in the courses and skills you want to develop;
• Regular feedback and ongoing support to help you grow professionally;
• Team events every semester, internal giveaways, birthday gifts, baby kits, an employee referral programme, and exclusive discounts with our partners.