Technical Support Engineer (shift 9 PM - 4 AM Eastern Time)

Join an international technology project focused on developing solutions that help companies protect their data and ensure business continuity. With a strong focus on cybersecurity, backup, and disaster recovery, this project works with technology built from the ground up and designed to meet today’s market needs. You’ll be part of a dynamic and collaborative environment focused on building simple, secure, and efficient solutions.

If you’re looking for a challenging technology project with an experienced team and the opportunity to make a real impact, this could be the right project for you.

We are looking for a Technical Support Engineer to work in this international project remotely.

We are looking for a later shift individual for this role (9 PM - 4 AM Eastern time).

Requirements:

• 5+ years of experience in technical support, systems engineering, or IT infrastructure roles, with a strong focus on backup and disaster recovery;
• Ability to work independently in high-pressure customer situations including disaster recovery;
• Expert knowledge of BCDR technologies, including image-based backups, cloud failover, and recovery testing;
• Deep experience with Windows Server (2012-), Ubuntu Linux and virtualization technologies (KVM/libvirt, VMware ESXi, Microsoft Hyper-V);
• Strong knowledge of networking protocols (TCP/IP, VPN, DNS, DHCP, NAT);
• Familiarity with scripting and automation (PowerShell, Bash, or Python);
• Excellent analytical, diagnostic, and troubleshooting skills;
• Proven ability to manage high-priority incidents and communicate effectively under pressure;
• Availability to work late shift 9:00 PM - 4:00 AM Eastern time (corresponding to 2:00 AM - 9:00 AM GMT);
• Proficiency in English.

What can you expect from us?

• Health insurance;
• A personalized training plan, with a budget to spend on the training you find necessary;
• Constant feedback so you can grow professionally;
• Remote onboarding process;
• Team events every semester so you can live new adventures;
• Culture of proximity and transparency. Your ideas and needs are heard and valued by us!