Technical Delivery Manager

Job Type: Permanent

Work Model: Hybrid

Reference code: 132516

Primary Location: Toronto, ON

All Available Locations: Toronto, ON

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

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What will your typical day look like?

• Lead end to end client projects and own planning and execution including acting as the primary key contact for the client.
• Own and continuously refine the product roadmap and backlog, incorporating client needs and internal business priorities.
• Set product direction and lead delivery from ideation through launch, including key milestones, demos and release planning.
• Partner with engineering, data, compliance, and operations to define scope, manage dependencies, and ensure regulatory alignment.
• Lead the resolution of process bottlenecks and recommend data-driven improvements to efficiency, automation, quality, and customer experience.
• Lead cross-functional delivery rituals - sprint planning, stands-ups, backlog grooming, and release management.
• Translate user feedback, defects, and usage analytics into clear product improvements, and measurable outcomes.
• Contribute to client discussions, solution positioning, and supporting materials for growth initiatives.
• Deliver concise product updates, metrics, and demonstrations to senior leadership and external stakeholders.
• Coach and mentor team members.

About the team

Deloitte Claims is a fast-growing team within our Risk, Regulatory & Forensics practice. We manage class action settlements of all sizes across both private and public sectors.

We leverage some of the best-in-class technologies-cloud platforms, automation, data analytics, and secure digital communications-to streamline every step of the process. From intake and claims review to distribution and reporting, our tech-enabled approach brings speed, accuracy, and transparency to complex settlements.

We partner with litigators, in-house counsel, and courts from early case planning through final resolution, delivering expert guidance and operational precision at every stage.

Enough about us, let’s talk about you

• Degree in Computer Science, Software Engineering, Mathematics, Science, Business, or related discipline.
• 3-6 years of experience in product management, technical program management, platform delivery or analytics, with a proven ability to balance competing priorities, make informed trade-offs, and drive clarity in ambiguous environments.
• Skilled at interpreting complex documents and turning them into structured, actionable procedures.
• Strong systems thinker with the ability to connect front-end experience, backend workflows, integrations, and data.
• Comfortable working with APIs, integrations, and modern platform architecture.
• Data-driven mindset; able to interpret metrics, query data (SQL preferred), and translate insights into product or program decisions.
• Experience operating in regulated, compliance-heavy, high-accountability environments.
• Bonus if you’ve worked on legal tech, public-sector platforms, fintech, or large-scale case management systems.

Total Rewards

The salary range for this position is $86,000 - $144,000 and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.