Salesforce consultant, goc focus

Job Type: Permanent
Work Model: Hybrid
Reference code: 133913
Primary Location: Ottawa, ON
All Available Locations: Ottawa, ON; Montreal, QC; Toronto, ON

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

As a Consultant Business Analyst supporting modernization projects, you will play an important role in the delivery of Government of Canada transformation initiatives. The ideal candidate thrives in a collaborative environment and works effectively with cross-functional teams to support discovery, design, and delivery activities. Working closely with Product Owners, SMEs, architects, developers, QA/UAT teams, and project leadership, you will help ensure project outcomes align with business needs, operational requirements, and delivery priorities.
You will support a range of business analysis activities, including requirements gathering, process documentation, gap analysis, user story development, backlog refinement, stakeholder engagement, testing support, and development and maintenance of key business artifacts. Success in this role requires an active discovery mindset, strong (verbal and written) communication skills, and the ability to translate complex stakeholder input into clear, actionable, and traceable deliverables.

You will:

• Lead and support discovery activities, workshops, interviews, and working sessions to understand business processes, operational needs, pain points, dependencies, and opportunities for improvement.
• Gather, analyze, validate, and document business requirements, process flows, business scenarios, BPMNs, assumptions, decisions, and other project artifacts using established standards and templates.
• Conduct gap analyses and impact assessments to identify business needs, contemplated changes, risks, dependencies, and future-state opportunities.
• Support the development of future-state processes, business scenarios, wireframes, and other functional design artifacts.
• Translate business requirements into user stories, acceptance criteria, backlog items, and delivery-ready requirements.
• Collaborate with Product Owners and project teams to support backlog refinement, prioritization, sprint planning, reviews, and other Agile delivery activities.
• Provide ongoing business and requirements clarification to development, QA, UAT, and stakeholder teams while supporting testing, validation, demonstrations, and model office activities.
• Maintain business artifacts and contribute to continuous improvement of business analysis practices, documentation standards, governance materials, and project reporting.

Our team supports Government of Canada transformation initiatives focused on modernizing business processes, improving digital services, and enabling more efficient operations. Working across business, technology, integration, data, testing, and governance workstreams, the team helps move initiatives from discovery through design and delivery while collaborating closely with client SMEs, Product Owners, technical specialists, and vendor partners. Our work spans discovery, current-state documentation, future-state design, backlog preparation, development, delivery and operational support activities.
The team values active discovery, strong analytical thinking, traceability, practical problem solving, and clear communication. We are looking for individuals who are collaborative, adaptable, comfortable working with ambiguity, and motivated to help public-sector clients achieve meaningful modernization outcomes.

You are someone with:

• 2-3 years of experience in a Business Analysis or similar functional delivery role.
• Experience supporting requirements gathering, stakeholder workshops, process documentation, user story development, or other Agile delivery activities.
• Strong ability to communicate clearly with business and technical stakeholders.
• Strong writing skills, with the ability to produce clear, structured, and review-ready documentation.
• Experience documenting business requirements, business processes, user scenarios, acceptance criteria, and/or functional specifications.
• Experience writing user stories and supporting backlog refinement in an Agile delivery environment.
• Strong analytical and problem-solving skills, including the ability to identify gaps, dependencies, assumptions, risks, and impacts.
• Ability to work collaboratively with Product Owners, SMEs, architects, UX resources, developers, QA/UAT teams, and project leadership.
• Comfort working in a structured project environment with formal templates, governance expectations, documentation standards, and review cycles.
• A positive attitude, strong attention to detail, curiosity, and a willingness to learn.
• Ability to obtain or maintain Government of Canada security clearance.

Nice to have:

• Experience working with Government of Canada or public-sector clients.
• Experience with SaaS, CRM, workflow, client-facing digital platforms, or digital service modernization projects.
• Exposure to Salesforce Service Cloud or similar service management / case management platforms.
• Experience with BPMNs, process mapping, wireframes, impact assessments, or requirements traceability.
• Experience supporting QA, UAT, or business validation activities.
• Familiarity with tools such as Jira, Azure DevOps, Microsoft Teams, SharePoint, Visio, Miro, PowerPoint, Excel, or similar collaboration and delivery tools.

The salary range for this position is $58,000 - $102,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.