Desktop Support Engineer

Role: Engineer. Skills: Desktop, Server Support. Experience: 5 - 18 Years

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people’s stories across our workforce and implemented through equitable workplace policies and processes.

TCS has been serving the Canadian marketplace for more than 35 years and today is the technology partner of choice for many of the country's leading organizations. As one of the largest IT services providers in Canada and globally, TCS is aiming to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage and values of the Tata Group, TCS is focused on creating long-term value for its clients, investors, employees, and the communities it serves. With a highly skilled workforce supporting customers from coast to coast, TCS has consistently been recognized as a Top Employer by the Top Employers Institute, including a recent top ranking at the country level.

TCS also sponsors 14 of the world's most prestigious marathons and endurance events, including the TCS Toronto Waterfront Marathon, reflecting its commitment to health, sustainability, and community empowerment.

Job Description: -

Desktop Engineer

Required Skills & Experience

Core Desktop Technologies

• Senior years of End User Computing (EUC) and Desktop Support experience.
• Strong expertise supporting:

oWindows 10/11

omacOS

oMicrosoft 365

oEndpoint Computing Technologies

oVirtual Desktop Infrastructure (VDI)

Endpoint Management

• Microsoft Intune
• Microsoft Endpoint Manager
• SCCM/MECM
• Active Directory
• Entra ID (Azure AD)
• Group Policy Administration

Virtual Desktop Technologies

• Azure Virtual Desktop (AVD)
• Citrix Virtual Apps & Desktops
• VMware Horizon
• Remote Desktop Services

Application Support

• Microsoft Office 365
• Outlook
• Teams
• VPN Clients
• Enterprise Business Applications
• Browser and Plugin Support

Infrastructure Knowledge

• Wi-Fi Connectivity
• LAN/WAN Fundamentals
• DNS and DHCP Basics
• Printing Services
• Authentication and Access Management
• Endpoint Security Controls

IT Service Management

• Incident Management
• Problem Management
• Request Fulfillment
• Knowledge Management
• Service Transition Support
• Change Management

Tools

• ServiceNow
• JIRA
• Microsoft Intune
• SCCM/MECM
• Active Directory
• PowerShell