Senior Pega CDH Architect

Deloitte · Audit & Assurance Firms · Financial Advisory, Valuation & Restructuring · Java · SQL · 6 days ago

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Location

In office (Bengaluru)

Seniority

Staff · 8+ years exp

Visa

Sponsors visas in United States, United Kingdom; no register of this country names it

First seen by Alion on Nov 8, 2026. Deloitte scores A on the Alion truth index.

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Deloitte

Deloitte is one of the "Big Four" global accounting and professional services firms, providing audit, tax, consulting, and risk advisory services to organizations worldwide. Founded in London in 1845, it operates as a multinational network of independent member firms spanning over 150 countries and territories. Known for its extensive market reach and industry expertise, the organization serves a vast majority of the Fortune Global 500 companies.

deloitte.com · HQ: London, United Kingdom · Management Consulting · Financial Advisory, Valuation & Restructuring · Tax Advisory & Preparation · Audit & Assurance Firms · 5000+ employees · Est. 1845

Tech stack of Deloitte

Backed by Commerce Ventures

Job description:

Role Summary:

We are looking for a skilled Pega Customer Decision Hub (CDH) Senior System Architect to design, develop, and implement real-time decisioning and next-best-action solutions using Pega CDH.

Responsibilities:

Design and develop Customer Decision Hub (CDH) solutions using Pega
Configure Next-Best-Action (NBA) strategies, Engagement Policies, Arbitration, and Contact Policies.
Develop and maintain Decision Strategies, Action Flows, Treatments, and Customer Journeys.
Configure Customer Profile Designer, Customer Data, and Predictive Analytics.
Integrate CDH with external systems using REST/SOAP APIs.
Collaborate with business stakeholders, business analysts, architects, and QA teams to translate business requirements into decisioning solutions.
Perform code reviews and ensure adherence to Pega guardrails and best practices.
Support application deployment, production releases, and troubleshooting.
Optimize decisioning performance and monitor strategy execution.

Required Skills:

Pega Certified Decisioning Consultant (PCDC) certification.
Pega Certified Senior System Architect (CSSA) - Mandatory.
Hands-on experience with Pega Customer Decision Hub (CDH) / Customer Decisioning on Pega.
Strong knowledge of Next-Best-Action Designer, Decision Strategies, Engagement Policies, Contact Policies, and Arbitration.
Experience configuring Actions, Treatments, Channels, and Business Rules.
Good understanding of Adaptive Models, Predictive Analytics, and AI-based decisioning.
Experience integrating CDH with external systems using REST APIs.
Familiarity with Java, SQL, and cloud platforms.
Strong analytical, problem-solving, and communication skills.

Nice-to-Have:

Experience with Customer Profile Designer (CPD) and Prediction Studio.
Exposure to Customer Journey, Real-Time Containers, and Outbound Campaign Management.
Experience with event streaming technologies such as Kafka.
Exposure to Pega Infinity features (DX API, Constellations).
Experience with Agile methodology and DevOps pipelines.

Skills

Arbitration, CDH, CSSA, Customer Decision HUB, Decisioning, NBA, Next-Best-Action, PCDC, Pega, Strategies

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