Senior Pega CDH System Architect

Job description:

Role Summary:

We are looking for a skilled Pega Customer Decision Hub (CDH) Senior System Architect to design, develop, and implement real-time decisioning and next-best-action solutions using Pega CDH.

Responsibilities:

• Design and develop Customer Decision Hub (CDH) solutions using Pega
• Configure Next-Best-Action (NBA) strategies, Engagement Policies, Arbitration, and Contact Policies.
• Develop and maintain Decision Strategies, Action Flows, Treatments, and Customer Journeys.
• Configure Customer Profile Designer, Customer Data, and Predictive Analytics.
• Integrate CDH with external systems using REST/SOAP APIs.
• Collaborate with business stakeholders, business analysts, architects, and QA teams to translate business requirements into decisioning solutions.
• Perform code reviews and ensure adherence to Pega guardrails and best practices.
• Support application deployment, production releases, and troubleshooting.
• Optimize decisioning performance and monitor strategy execution.

Required Skills:

• Pega Certified Decisioning Consultant (PCDC) certification.
• Pega Certified Senior System Architect (CSSA) - Mandatory.
• Hands-on experience with Pega Customer Decision Hub (CDH) / Customer Decisioning on Pega.
• Strong knowledge of Next-Best-Action Designer, Decision Strategies, Engagement Policies, Contact Policies, and Arbitration.
• Experience configuring Actions, Treatments, Channels, and Business Rules.
• Good understanding of Adaptive Models, Predictive Analytics, and AI-based decisioning.
• Experience integrating CDH with external systems using REST APIs.
• Familiarity with Java, SQL, and cloud platforms.
• Strong analytical, problem-solving, and communication skills.

Nice-to-Have:

• Experience with Customer Profile Designer (CPD) and Prediction Studio.
• Exposure to Customer Journey, Real-Time Containers, and Outbound Campaign Management.
• Experience with event streaming technologies such as Kafka.
• Exposure to Pega Infinity features (DX API, Constellations).
• Experience with Agile methodology and DevOps pipelines.

Skills

APIs, CDH, CSSA, Customer Decision HUB, Customer Decisioning, PCDC, Pega, REST, Senior System Architect