ServiceNow Developer - Lead Software Engineer II

Summary

Position Summary

National Consulting Services

The National Office, a key Strategic Enabler in our new model, is comprised of professionals with various areas of focus that collectively provide mission critical services to support Deloitte's overall success. Whether focused on project financial, quality and risk management, methods and tools, sales excellence, talent, leadership support, or other activities these professionals ensure that our Firm operates efficiently, and our people are able to effectively serve clients every day. 

As a Software Engineer II, you will design and deliver ServiceNow solutions that help address complex business and technology needs. In this role, you will support the development of scalable platform capabilities, contribute to innovation across ServiceNow and Generative AI use cases, and work with cross-functional stakeholders to deliver high-quality outcomes. You will also help advance platform adoption, operational efficiency, and solution quality across internal and client-focused initiatives.

Work you'll do

As a Software Engineer II on the IDT team, you will be responsible for:

• Designing, developing, and implementing ServiceNow solutions aligned to business and technical requirements
• Building and enhancing workflows, integrations, portals, and platform capabilities across the ServiceNow ecosystem
• Supporting Generative AI-enabled use cases, including virtual agents, automation, and AI-driven workflow solutions
• Collaborating with stakeholders, process owners, and delivery teams to translate requirements into scalable technical designs
• Leading or contributing to testing, platform maintenance, upgrade planning, deployment activities, and ongoing optimization
  
  

The team

IDT anticipates how technology will shape the future and begins building future capabilities and practices today. IDT drives the Ideation, Incubation and scale of hybrid businesses and tech enabled offerings at prioritized offering portfolio and industry interactions.

It drives cultural and capability transformation from solely services - based businesses to hybrid businesses. While others bet on the future, I&T builds it with you. IDT partners with the network such as converge, Smart factory, True Serve, Cortex AI to build hybrid businesses, enterprise platforms and incubate emerging practices to future proof business and help clients get there, first. IDT encompasses many teams—dreamers, designers, builders—and partners with the business to bring a unique POV to deliver services and products for clients.

Location: Hyderabad/Bengaluru/Chennai/Pune

Shift Timings: 11 AM to 8 PM

Qualifications

Required:

• 10+ years of ServiceNow implementation experience
• Experience leading technical project teams
• Experience with ServiceNow modules such as Information Technology Service Management, Customer Service Management, Integrated Risk Management, or Security Operations
• Experience with ServiceNow configuration and development, including Business Rules, Client Scripts, UI Policies, Flow Designer, Access Control Lists, and Script Includes
• Experience with ServiceNow application integrations using REST or SOAP
• Bachelor's degree in a technical field or equivalent experience
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve.
  
  

Preferred:

• Experience with Agile or Scrum delivery methodologies
• Experience with software development life cycle and testing cycles
• ServiceNow Certified Implementation Specialist and/or Certified Application Developer certification
• Experience delivering ServiceNow Generative AI solutions, including virtual agents or predictive analytics
• Experience with web application development using AngularJS, HTML, CSS, and JavaScript
• Experience translating business requirements into scalable technical solutions
  
  

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .

Benefits To Help You Thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 372185