Junior Network Security & IT Support Engineer

Job Description

We are looking for a proactive Junior Network Security & IT Support Engineer to join our regional IT team. This role combines network security, software management, and client support responsibilities. The successful candidate will work closely with senior engineers to safeguard our infrastructure while also assisting in software lifecycle management and providing end-user support in our Vietnam offices.

Key Responsibilities

Network Security

• Monitor and respond to network security alerts (firewalls, IDS/IPS, endpoint protection, SIEM).
• Support configuration and maintenance of security devices (VPNs, firewalls, anti-virus).
• Assist with vulnerability scans, patching, and security audits.
• Help document and improve security processes and incident reports.

Software Management

• Support installation, configuration, and patch management for enterprise applications.
• Assist in maintaining software license compliance and inventory records.
• Collaborate with vendors and internal teams for updates and troubleshooting.

Client & Regional IT Support

• Provide Tier 1 IT support to end users, escalating complex issues when necessary.
• Assist with troubleshooting network, system, and application issues across multiple countries.
• Ensure timely support coverage for regional offices in VN
• Contribute to the creation and improvement of SOPs, SLAs, and IT support documentation.

Qualifications

• Bachelor’s degree (or diploma/certificate) in Computer Science, IT, Cybersecurity, or related field.
• Basic knowledge of networking protocols (TCP/IP, DNS, VPN, HTTP/S) and IT security fundamentals.
• Familiarity with Windows/Linux systems and software deployment.
• Strong problem-solving skills with attention to detail.
• Good communication skills for supporting regional stakeholders.
• Ability to work collaboratively in a distributed team environment.

Preferred Skills (Nice to Have)

• Certifications: CompTIA Security+, CCNA, ITIL Foundation, or equivalent.
• Hands-on experience from internships/projects in IT security or client support.
• Basic scripting (PowerShell, Python, or Bash) for automation tasks.
• Experience with software asset management tools or endpoint management platforms.

What We Offer

• Training and mentorship in cybersecurity and enterprise IT support.
• Regional exposure across Southeast Asia and Australia.
• Opportunities for career growth within a dynamic IT environment.