Client Success Manager - demandDrive
Confirmed on the employer's own hiring board on Oct 12, 2026. First seen by Alion on Oct 6, 2026.
About demandDrive:
demandDrive is a growth-focused go-to-market agency that helps B2B organizations accelerate pipeline and revenue. We bring together three integrated service lines under one roof: Sales Services, Growth Marketing, and Revenue Operations. Our clients range from emerging businesses to enterprise brands, and we design and execute customized programs that align people, technology, and processes across the full customer journey. As a certified Clay Studio Partner, we pair leading GTM technology with AI-powered workflows and data-driven execution to help clients grow faster and operate more efficiently. With over 400 programs built and a global team of sales, marketing, and RevOps experts, we deliver measurable business outcomes at every stage of the funnel.
Position Overview:
As a Client Success Manager at demandDrive, you will own a full, blended book of business spanning account management clients and outsourced sales development programs. You will serve as the primary point of contact for your clients, building trusted relationships, aligning program strategy with their goals, and driving results across everything in your book. On the sales services side, you will lead and coach a team of Sales Development Representatives (SDRs) working across a diverse portfolio of clients, from startups to Fortune 500 companies. The CSM aligns strategy with client goals, project- and program-manages deliverables, coordinates cross-functional teams, and builds the enablement resources their programs need.This role requires someone who can run two distinct delivery motions as one cohesive book without either side slipping, someone who is equal parts relationship builder, program operator, and team leader.
Job Duties and Responsibilities:
Client Relationship Management
- Serve as the primary point of contact across your full book of business, managing expectations, gathering feedback, and ensuring alignment with client objectives.
- Align program strategy with client goals in close collaboration with the VP of Client Success and broader leadership team.
- Anticipate client needs and proactively address challenges before they become issues.
- Build strong, trust-based relationships across accounts spanning different industries, goals, and service types.
- Maintain consistent internal communication on program progress and flag areas where additional support or resources are needed.
Program and Project Management