Controls Engineer Technical Support

KION Group • Manufacturing • Robotics • Travel required • Bachelor's Degree • 9 days ago
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Salary
≈ $22k – $49k per year (Estimated)
Location
In office (Mexico, Mexico City)
Seniority
Middle · 3+ years exp
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KION Group

KION Group is a German company created in 2006 when Linde separated its materials handling division, and it is now one of the largest makers of forklift trucks and warehouse automation systems in the world. Its industrial truck business sells under the Linde and STILL brands across Europe and beyond, while Dematic supplies the conveyors, robotics, storage systems and control software behind large automated distribution centres. Headquartered in Frankfurt and listed there, it earns a growing share of revenue from service and from software rather than from equipment sales alone.
kiongroup.com • HQ: Frankfurt am Main, Germany • Warehousing • Logistics • Robotics • Manufacturing • Transportation & Logistics • Supply Chain • 5000+ employees • Est. 2006
Dematic has a need for a Controls Engineer in Dematic's Technical Support group, Customer Service. The successful candidates will have experience working in the material handling industry and directly working with customers remotely using schematics and PLC logic to find and isolate the issue.

We offer:

This is What You Will do in This Role:

  • Participates in the support of Complex systems that integrate hardware and software.
  • Provides support in Complex material specification, schematic troubleshooting and appropriate follow-up.
  • Participates in recommending ideas related to productivity improvement, cost reduction and improvement in customer satisfaction.
  • Provide troubleshooting expertise to Dematic's customers.
  • Travel between 10-20% to different customer locations which may include weekends and overtime.

Tasks and Qualifications:

What We are Looking For:

  • Bachelor's Degree
  • 3 to 5 years of experience in a related field providing Customer Service Support.
  • Experience with Allen Bradley Logix PLC controls platforms.
  • Experience with controls hardware troubleshooting.
  • Siemens and Modicon PLC experience a plus.
  • Electrical troubleshooting experience.
  • Strong Customer Service mentality.
  • Strong verbal communication skills over the phone.
  • Ability to work independently.
  • Ability to in shifts.
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