Production Manager

We are now looking for qualified candidates to fulfill the positions below:

Announcement Positions

• Environment: Office
• Languages: English, Khmer
• Location: Phnom Penh

• Career Category: Sales / Marketing, Media, Business Administration, Communications
• Schedule:Full-time
• Salary: Negotiable + Based on Experience

JOB CATEGORY: Digital Marketing and Advertising Agency

Department: Service Operations

Working Days: Monday – Friday

Location: Phnom Penh, Cambodia

Working Hours: 9:00 AM – 6:00 PM (Monday – Friday); flexibility for evening and weekend work during activations

Report to: Service Operation Director

Salary Range: Negotiable based on experience and qualifications

Job Summary

The Activation Manager leads the agency's brand activation and experiential marketing work, owning the strategy, delivery, and commercial performance of below-the-line (BTL) campaigns for key clients. This senior role translates client business objectives into activation strategies, including roadshows, sampling, in-store and trade promotions, product launches, consumer events, and integrated online-to-offline (O2O) experiences, and oversees their execution nationwide. The Activation Manager leads the activation team, manages budgets and margins, builds long-term client and vendor partnerships, and drives new business growth, while working with the Service Operation Director to set standards for quality, safety, and operational excellence.

• Activation Strategy & Campaign Leadership
• Translate client marketing and sales objectives into activation strategies, concepts, mechanics, and measurable KPIs.
• Lead the development of activation proposals, including concepts, location strategy, manpower plans, timelines, and budgets, in collaboration with Account Service and Creative teams.
• Oversee the planning and execution of multiple concurrent activations across Phnom Penh and the provinces, ensuring consistent delivery to brand standards.
• Lead on-ground at flagship and high-risk activations, and act as the senior escalation point for issues during execution.
• Commercial & Budget Management
• Own activation budgets, cost estimates, and quotations, and ensure each project meets agreed revenue and margin targets.
• Review and approve project costs, expenses, and cash advances, and report financial performance and variances to the Service Operation Director.
• Contribute to annual revenue planning and pricing standards for activation services.
• Identify cost-saving and efficiency opportunities without compromising activation quality, safety, or impact.
• Team Leadership & Field Force Management
• Lead, coach, and develop the activation team, including activation executives, coordinators, and supervisors; set objectives and conduct performance reviews.
• Plan team structure, resourcing, and workload across projects, and recommend hiring needs to the Service Operation Director.
• Oversee the recruitment, training, and management of promoters, brand ambassadors, MCs, and field staff, including grooming, conduct, and attendance standards.
• Build and maintain a reliable pool of promoters and freelance field staff to support large-scale and multi-location activations.
• Client Partnership & Business Development
• Serve as the senior activation lead for key clients, presenting strategies, progress updates, and campaign results.
• Build long-term client relationships and identify opportunities to grow activation scope and retainer business.
• Lead the activation component of new business pitches, including ideas, mechanics, and cost estimates.
• Monitor market trends, competitor activity, and new activation formats, and introduce innovative ideas, including digital and O2O integration.
• Vendor, Logistics, Quality & Safety
• Build and manage a network of strategic activation vendors, including booth fabricators, sound and lighting, staging, transport, printing, and premium suppliers, and negotiate pricing and terms in line with company procurement policies.
• Oversee logistics, venue bookings, permits, and approvals from authorities, malls, outlets, and other stakeholders.
• Ensure activations comply with brand guidelines, local regulations, venue rules, and health, safety, and security requirements, including crowd management.
• Establish risk assessments and contingency plans, and escalate major risks to timelines, budgets, safety, or quality to the Service Operation Director.
• Performance Measurement, Reporting & Process Improvement
• Define activation KPIs and tracking methods, such as consumer reach, samples distributed, sales conversion, leads, and engagement, and ensure accurate field reporting.
• Review and present post-activation reports with results, insights, ROI analysis, and recommendations to clients and management.
• Work closely with Account Service, Creative, Production, and Social Media teams to deliver integrated campaigns.
• Develop, implement, and continuously improve SOPs, checklists, and workflows for activation planning, execution, and reporting.

• Competitive salary based on experience and qualifications.
• Public holidays and annual leave in accordance with Cambodian Labour Law.
• NSSF registration and coverage as applicable.
• Professional development and career growth opportunities.
• Collaborative and professional working environment.
• Seniority Pay

• Khmer - Good
• English - Good

• Bachelor's Degree in Marketing, Business Administration, Event Management, Communications, or a related field; a master's degree is an advantage.

• Minimum 8–10 years of experience in brand activation, BTL, events, or trade marketing, preferably in an advertising, activation, or event agency, including at least 3–4 years in a managerial role leading a team.
• Proven track record of leading large-scale, multi-location activations and nationwide roadshows for major FMCG, telecom, banking, or consumer brands.
• Demonstrated experience managing activation budgets, project profitability, and senior client relationships.
• Strong knowledge of activation logistics, vendor management, permits, and event safety; proficiency in Microsoft Office or Google Workspace.
• Good command of Khmer and English, both written and spoken; willingness to travel to provinces is required, and a valid driving license is an advantage.

• Strategic thinking and the ability to turn client objectives into effective activation solutions.
• Strong leadership, people development, and team management.
• Commercial acumen, budgeting, and negotiation.
• Client management, presentation, and pitching skills.
• Quick decision-making and problem-solving on-ground and under pressure.
• Ability to manage multiple projects with strong attention to quality and safety.
• Flexibility to work evenings and weekends, with professionalism and integrity.

JOB CATEGORY: Digital Marketing and Advertising Agency

Department: Service Operations

Working Days: Monday – Friday

Location: Phnom Penh, Cambodia

Working Hours: 9:00 AM – 6:00 PM (Monday – Friday)

Report to: Service Operation Director

Salary Range: Negotiable based on experience and qualifications

Job Summary

The Production Manager is responsible for managing the production, quality control, and setup of POSM (Point of Sale Materials) and in-store/outlet branding for clients' brands. This role oversees the full POSM cycle, from specification and sampling through vendor production, quality inspection, delivery, and installation at outlets and events. The Production Manager ensures that all POSM is produced to approved artwork and specifications, delivered on time and within budget, and installed correctly and consistently, while supporting the Service Operation Director in delivering efficient, high-quality service operations.

• POSM Production Planning & Scheduling
• Manage end-to-end production of POSM and branding materials, including standees, shelf talkers, wobblers, banners, posters, signage, display units, event booths, and outlet/shop branding.
• Review client and Account Service briefs to confirm POSM quantities, materials, sizes, finishes, and technical specifications.
• Develop production and installation schedules, and coordinate approval milestones for artwork, samples, and mock-ups.
• Plan delivery, distribution, and rollout of POSM to outlets, warehouses, and event locations according to agreed timelines.
• Budget & Cost Control
• Prepare POSM production and installation cost estimates, and manage project budgets to protect agreed margins.
• Monitor actual costs against budget, identify variances, and report them to the Service Operation Director.
• Recommend alternative materials and production methods that reduce cost without compromising quality or durability.
• Vendor & Supplier Management
• Source, evaluate, and manage POSM suppliers, including printers, fabricators, signage makers, carpenters, and installation contractors.
• Obtain and compare quotations, negotiate pricing, lead times, and terms, and recommend vendors in line with company procurement policies.
• Visit supplier workshops and factories to monitor production progress and ensure deadlines are met.
• Evaluate vendor performance on quality, cost, and delivery, and maintain an approved vendor list.
• Quality Control & Inspection
• Establish and apply POSM quality control standards and checklists covering materials, colors, dimensions, printing, finishing, and structural safety.
• Check and approve pre-production samples, prototypes, and color proofs against approved artwork and client specifications.
• Conduct in-process and final quality inspections at supplier sites before delivery, and reject or rework defective items.
• Document quality issues, follow up on corrective actions with vendors, and escalate risks to the Service Operation Director.
• POSM Setup & Installation
• Plan and supervise POSM setup and installation at retail outlets, supermarkets, shops, and event venues.
• Coordinate with outlet owners, store managers, and client sales teams to secure placement permissions and installation schedules.
• Conduct post-installation checks to ensure POSM is correctly placed, safely installed, and compliant with brand guidelines and planograms.
• Prepare installation reports with photo evidence, and arrange maintenance, repair, replacement, or removal of POSM as required.
• Team Leadership, Reporting & Process Improvement
• Lead, coach, and supervise production coordinators, QC staff, and installation teams, assigning workloads and reviewing performance.
• Prepare regular reports on production status, quality inspection results, installation coverage, and costs for the Service Operation Director and clients.
• Manage POSM inventory, stock records, and storage, and ensure materials are properly tracked, handled, and returned.
• Develop and continuously improve SOPs, QC checklists, and workflows for POSM production and installation.

• Competitive salary based on experience and qualifications.
• Public holidays and annual leave in accordance with Cambodian Labour Law.
• NSSF registration and coverage as applicable.
• Professional development and career growth opportunities.
• Collaborative and professional working environment.
• Seniority Pay

• Khmer - Good
• English - Good

• Bachelor's Degree in Business Administration, Marketing, Engineering, Supply Chain, or a related field.

• In a supervisory role for 2 years as a minimum

• Minimum 5–7 years of experience in POSM production, printing, signage, or retail branding, preferably in an advertising agency, BTL/activation agency, or production company
• Proven experience in POSM quality control, sample approval, and supplier inspection.
• Strong knowledge of POSM materials, printing processes (offset, digital, large-format), fabrication, and finishing techniques.
• Experience managing POSM installation and rollout across multiple outlets and provinces; proficiency in Microsoft Office or Google Workspace.
• Good command of Khmer and English, both written and spoken; a valid driving license and willingness to travel to provinces are an advantage.

• Strong leadership and team management.
• Excellent quality control mindset and attention to detail.
• Production planning, scheduling, and project management.
• Vendor management, cost control, and negotiation.
• Problem-solving and decision-making on site and under pressure.
• Strong communication and coordination with clients, vendors, and outlets.
• Ability to meet tight deadlines with professionalism and integrity.