Service Technician

Requistion ID: 84010

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with over a century of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands.

Dentsply Sirona’s products provide innovative, high-quality, and effective solutions to advance patient care and deliver better and safer dental care. Dentsply Sirona’s headquarter is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY. Visit www.dentsplysirona.com for more information about Dentsply Sirona and its products.

1.Position Overview

This role forms part of our technical service team providing high level services, both in-house and on-site throughout the assigned state(s) to our internal and external customers that includes installation, calibration, preventive maintenance and repair of dental equipment.

2.Primary Objectives

• Working both individually and as part of team, undertake technical service and support of the Company’s products.
• Positively influence customer satisfaction by providing timely and proficient technical service and advice, for internal and external customers.
• Positively influence the financial goals of the Company through cost and inventory control, accurate and timely invoicing and the promotion of the Company’s products and services.

3.Specific Responsibilities

• Installation, calibration, maintenance and repair of equipment sold and serviced by the Company.
• Provide technical advice and support to the sales team.
• Ensure that all contact with customers, whether internal or external, is of a high standard. This includes maintaining your appearance, the condition of your vehicle and the standard of communication with the customers.
• Work collaboratively with all colleagues.
• Attend calls as scheduled by the Technical Service Support Coordinators.
• 100% accuracy on use of parts for service work, measured by stock take variations. Whenever parts are required you must make every practical effort to use part numbers in your communication.
• Promote the Company’s service offers to customers, including calling to inform customers of the benefits of, and scheduling PM services.
• Care and maintenance of all tools, parts, equipment supplied by the Company in accordance with the Company procedures and policies.
• Care and maintenance for the Company vehicle in accordance with the Company vehicle policy. Vehicles must be cleaned regularly in order to maintain a professional appearance. Vehicles must be serviced as per the manufacturer’s recommendations.
• Ensure every work area is kept clean and tidy and in accordance with quality control procedures.
• Complete reports on the PDA system in a timely manner for all service and support activities.
• Provide feedback to the Technical Service Manager/State Manager about issues that have an impact on technical service.

Knowledge

• Ensure ongoing currency of functional and technical knowledge via self-directed learning and proactive involvement in training and personal research.
• Ensure ongoing currency of systems and procedures via self-directed learning and proactive involvement in training as required.

Teamwork

• Work as a team, provide back up and support and share responsibility for completion of tasks as required.

Health and Safety

• Adhere to all health and safety procedures and policies to ensure a safe working environment
• Proactively identify and report safety and health risks to ensure continuous improvement of occupational health and safety practices
• Wear all personal protective equipment as required
• Maintain awareness and understanding of internal safety procedures and adhere to these at all times
• Proactively report and manage safety issues

4.Position Dimensions

Number of positions reporting to this position is varied dependent on size and complexity of the region.

• Number of direct reports; NIL
• Number of matrix reports; NIL

5.Decision Making Authority

• Reviewing policies and procedures and making recommendations as required.
• Approval as per Finance authority matrix.

6.Relationships

• All Dentsply Sirona team members.
• National Manager - Technical Service an Maintenance
• Service Support Coordinators
• Sales Specialists

7.Experience and Qualifications

• Relevant degree or certificate preferred.
• Demonstrated experience in a similar role.

8.Skills

• Demonstrated strong business acumen.
• Maturity of judgement and discretion.
• Excellent attention to detail.
• Capacity to operate independently.
• Excellent written and verbal communication skills.
• Advanced level computer skills with proficiency in MS Office Suite, Excel, Word, PowerPoint & Access.
• Strong interpersonal skills with a demonstrable ability to work within a changing environment.
• Willingness to contribute to and support team goals.
• Excellent organisational and time management skills.
• Ability to priorities conflicting workloads and multitask.
• High levels of personal drive and motivation.
• Leads by example and acts as a role model to the broader team, consistently demonstrating Company Values and standards and striving for continuous personal and professional development.

Equal Opportunity Employer: Dentsply Sirona is an Equal Opportunity Employer. All qualified applicants will be considered without unlawful discrimination or regard for race, color, religion, sex, sexual orientation, sexual or gender identity, national or ethnic origin, age, marital status, disability, genetic factors, military and veteran status, or any other characteristics protected by applicable local law.

Eligibility: All successful applicants must be eligible to work in the country the position is based.

Assistance: If you need assistance with completing the online application due to a disability, please send an accommodation request to [email protected].

Agencies: Please note that Dentsply Sirona does not accept or respond to unsolicited requests or applications submitted by Recruitment Agencies/ Search Firms.

Notice on Fraudulent Job Offers: Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information: careers.dentsplysirona.com.