Commerce Delivery Lead

Job Description:

Company Description

We Dream. We Do. We Deliver.

At Merkle, a dentsu company, we power theexperienceeconomy. Whetherwe’rebuilding the next greatapp, running CRM at scale for global brands, delivering technology architectures that support millions ofusers, or providing world-class data, identity, and insights solutions,it’sall in the name of craftingexperiences that set brands apart from the competition. Backed bydentsu'slegacy of innovation andcreativity originating in Japan,we’vespent over 35 years helping brands build loyalty, drive growth, andconnect meaningfully with their audiences.

We’vebeen named a global “Leader” by top industry analyst firms in categories as wide-ranging as digitaltransformation and commerce, experience design,engineeringand technology integration, digitalmarketing, data science,CRM andloyalty, and customer data management.

Why choose Merkle?

Innovation at Our Core: As part ofdentsu’sglobal network, Merkle pushes the boundaries of customerexperience, integrating creativity, technology, and data to drive real-world impact. For over 35 years,we’vebeen innovating to meet the changing needs of our clients.

Global Reach with Local Expertise: With over16,000 employeesacross 30+ countries, and part of a70,000employees’network at dentsu, Merkle blends global insights with a deep understanding of localmarkets to deliver personalized, effective solutions.

Collaborative Culture: At Merkle, your ideas and contributions truly matter.You’lljoin a team that fostersinnovation, collaboration, and creative problem-solving. Together, we work on impactful internationalprojects, making meaningful connections every step of the way.

Job Description

As a Commerce Delivery Lead, you will be responsible for overseeing the planning, execution, and delivery of complex product development initiatives within a critical E-Commerce program. You will work closely with cross-functional teams to ensure that projects are completed on time, within scope, and meet the highest quality standards for our clients.

Responsibilities

• Lead the planning, execution, and delivery of product development initiatives.
• Define the delivery scope, goals, and deliverables that support business goals in collaboration with client management and stakeholders.
• Develop detailed delivery plans, including timelines, milestones, and resource allocation.
• Coordinate cross-functional teams to ensure the delivery requirements are clearly understood and met.
• Monitor project progress, identify potential risks, and implement mitigation strategies.
• Ensure timely and effective communication with stakeholders, providing regular updates and status reports.
• Facilitate meetings and discussions to drive decision-making and resolve delivery issues.
• Manage changes to the delivery scope and schedule.
• Ensure that deliveries are delivered on time, and within scope.
• Conduct post-delivery evaluations and identify areas for improvement.
• Collaborate with the product management team to define product vision, strategy, and roadmap.
• Report and escalate to Programme Management.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience).
• Proven experience as a Commerce Delivery Lead in a technology-driven environment.
• Strong understanding of project management methodologies (e.g., Agile, Scrum, Waterfall, Hybrid) and tools (e.g., Jira, Trello, MS Project).
• Demonstrated experience in product management, including product lifecycle management and roadmap development.
• Excellent organizational and multitasking skills with the ability to manage multiple topics simultaneously.
• Exceptional communication, interpersonal, and leadership skills.
• Strong problem-solving skills and attention to detail.
• Ability to work effectively both independently and as part of a team.
• PMP, PMI-ACP, or Certified ScrumMaster (CSM) certification is a plus.
• Hands-on experience with CI/CD and monitoring tools (Bamboo / Jenkins or similar, Grafana / OpenSearch or similar) is a plus.

Skills

• E-Commerce experience.
• Agile Delivery Management or advanced Scrum Knowledge.
• Stakeholders Management
• Risk Management
• Roadmap Planning
• Capacity Planning

*Work visa sponsorship is not available. For local documentation (NIF, NISS), please consult Portuguese authorities.

Additional Information

Benefits andperks:

25 vacation days

Enjoy 2additionalvolunteering days to support your passion project

Mental Health: Benefit from 3 extra wellness days on top of your vacation days and a Mental HealthFirst Aider and EmployeeAssisstanceprogram to support your well-being

Health insurance (also possible for family members)

Cutting Edge Technology & Latest IT tools

Software-house environment

Agile and Flexible working hours

Hybridworking:we combine flexibility with in-person collaboration, with an expectation of 1 day per week/ 4 days per month in the office

Digital nomad policy

Focus on career development

Full access to Dentsu Academy, our global online learning platform

Beers, foosball, and ping-pong! #workhardplayhard

Free breakfast every secondWednesdayof the month

Employee discounts

Team & Company events

Referral bonus program

*At dentsu, Diversity, Equity, and Inclusion (DEI) is central to our vision: "To be at the forefront of people-centered transformations that shape society."

We cherish the unique talents and perspectives of all individuals, welcoming applicants regardless of gender, gender identity, nationality, religion, ethnicity, cultural background, sexual orientation, age, physical or mental ability. By embracing diverse perspectives, we create meaningful change and sustainable growth for our people, clients, and society. Our hiring decisions are guided by qualifications and role-specific requirements, ensuring a workplacefreefrom discrimination and harassment.

#LI-Hybrid #LI-MERKLE

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