IT Project Manager
Overview
The IT Project Manager is an experienced, hands-on project manager who partners closely with enterprise Infrastructure & Operations (I&O) teams to organize complex infrastructure work, run Agile ceremonies, and keep teams aligned, focused, and connected to business needs. This role applies a servant leadership mindset - helping teams operate more effectively while ensuring work is well-organized, visible, and aligned with infrastructure roadmaps and operational priorities. This is not a junior role, nor a people leadership position.
Your Role Responsibilities? Here's What You'll Do.
- Lead and facilitate Agile ceremonies - including sprint planning, backlog refinement, stand-ups, retrospectives, and reviews - to keep teams organized, focused, and delivering value.
- Manage infrastructure-focused projects, including cloud and data center migrations, using strong project management and Agile practices.
- Plan, track, and organize work in Jira, ensuring clear backlogs, dependencies, risks, and documentation.
- Partner with technical teams to support initiatives involving cloud migrations, virtualization, monitoring/observability, server, storage, and data center technologies.
- Act as a connector between infrastructure teams and the business, collaborating across departments including Cyber Security, Compliance, R&D, Sales, Services, and Technical Support.
- Promote continuous improvement, reduce distractions, and improve transparency through clear reporting on workload drivers, incidents, disruptions, and team capacity.
Role Essentials
- Bachelor's degree or equivalent practical experience, with demonstrated IT project management experience supporting infrastructure or operations teams.
- Strong experience working in Agile environments, with a first-level Scrum Master certification (CSM or PSM I).
- Experience leading or contributing to cloud and infrastructure migration projects, with familiarity with cloud environments, data centers, virtualization platforms, and monitoring/observability solutions.
- Excellent written and verbal communication skills in English, with a proven ability to collaborate across global, multi-cultural teams and time zones.
- Strong organizational, prioritization, and problem-solving skills with a high level of professionalism, integrity, and accountability.
What We'd Like to See (Preferred Skills)
- Experience with data center infrastructure teams and technologies (cloud and physical).
- Experience creating executive-level reporting for infrastructure and operational teams.
- Prior experience working with globally distributed teams across multiple time zones.
- Familiarity with adapted Agile delivery approaches, such as Scrumban.
- Strong facilitation skills and comfort influencing without formal authority.
- Familiarity with AI-enabled solutions to share insights and improve information flow across teams and stakeholders.
About Hyland
Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. © Hyland. All rights reserved.
Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.
#HylandLife
Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do - whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.
The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.
As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.
Equal Opportunity Statement
Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.