Manager, Retail Media

Job Description:

As a Retail Media Manager, your role will be focused around managing a team of Retail Media (RM) professionals, dedicated to producing the highest quality of work within agreed deadlines. You will ensure your team has the necessary tools and skills to maintain the highest standards in RM delivery, ensuring all of our clients’ needs are met and expectations exceeded. You will take pride in your work, delivering best practice campaigns for on-site activity across key retailers and marketplaces, such as Amazon, Sainsbury’s, Asda and more.

Success will be measured through improving account performance, client satisfaction surveys, case study production, client growth/retention and contribution to the Retail Media Team’s growth within the Agency

KEY ACCOUNTABILITIES

Your responsibilities will include, but not be limited to:

• Develop and manage your team to an industry leading standard.

• Ensure deadlines are met, actively working on key accounts where necessary.

• Responsible for quality of all work output from your team across all clients; ensuring that it conforms to agency best practice.

• Monitor client results and delivery against forecast & provide clear strategic direction on how to improve performance.

• Challenge & interrogate briefs, ensuring delivery is of the highest standard, on time and in line with agency values.

• Implement and manage client process including reporting & finance.

• Be an expert in all relevant tools & technology.

• Build & maintain project and account development plans outlining all key tasks for clients.

• Ensure work is always in line with client's overall strategy.

• Accurately forecast potential delivery for existing & new clients against their KPIs

• Contribute to the development and growth of the Retail Media product through project work and information sharing.

• Help build and deliver training to both new starters and junior members of the team

• Contribute to the wider growth of the channel within the agency

Professional Skills

• Aptitude to build and maintain strong working relationships, both vertical and horizontal.

• Ability to pre-empt issues and be creative and pro-active in producing solutions.

• A high degree of numeracy and literacy are essential.

• Ability to work under pressure and with short deadlines.

• Highly literate in Microsoft Excel, PowerPoint and Word.

• Effective use of Microsoft Copilot or a similar LLM tool within a working environment

• Excellent analytical and problem solving skills.

• Excellent communication skills.

• Excellent presentation skills.

• Excellent time management skills with the ability to multi-task.

• Strong attention to detail.

• Able to work independently and challenge the status quo, including client briefs and supplier’s within Retail Media.

Role Capabilities

• In depth knowledge of Commerce Media, with a focus on onsite Retail Media Activation. Keeping up to date with the latest trends, updates and technologies.

• A sound grounding in digital media, with a good general understanding of how each channel impacts one another. Particularly Programmatic, AV and Paid Social.

• Takes accountability for quality of output across team accounts and strive for improvements and successes to delight our clients.

• Expert in creating and managing processes, including the use of LLMs and AI (e.g. Copilot Agents)

• Effective in managing through others.

• Leadership skills, including developing and mentoring junior members of the team.

• Adaptable beyond the core aspect of the role.

• Role modelling our values and behaviours at all times.

• Strong people management skills

Key Experiences

• Experience working with AmazonAds, Criteo and/or Epsilon is preferred but not essential if you have other relevant skills and experiences you can demonstrate

• At least 3 years of relevant experience, ideally working at an Agency within a Retail or Commerce Media team

• At least 18 months experience in team management and/or mentoring and coaching others.

• Experience of using third party tools such as Skai and Pacvue is preferred but not essential

• Experience of working with tools such as Profitero, Helium10, Shalion and DataImpact are useful but not essential

• Passionate about the internet and technology, with a keen interest in the development of the Retail Media and Commerce industry, particularly from a digital perspective.

• An interest in AI tools and LLMs - particularly how they can be used to support and improve processes and productivity within the industry.

ABOUT DENTSU INTERNATIONAL

Part of dentsu, dentsu international headquartered in London operates in over 145 markets worldwide with more than 48,000 dedicated specialists. We help clients to win, keep and grow their best customers and achieve meaningful progress for their businesses. With best-in-class services and solutions in media, CXM, and creative. www.dentsu.com

WORKING WITH US

Joining dentsu international, you’ll join a team of 48,000 people. It’s an opportunity to produce career-defining work. Along the way, you’ll team up with inspiring colleagues and encounter a richness of clients, cultures, and experiences. We offer exciting challenges, memorable experiences, and opportunities to shape your future.

DIVERSITY AND INCLUSION

We’re proud to be different and that starts with our people. We believe in equal opportunities for everyone. We won’t define people by their race, gender, sexual-orientation, age, or disability. Individuality is what makes us great, we want everyone to bring their full self to work and create something amazing. That’s what we care about. So, whether you’re joining us, or looking to move to a different part of the business, we work hard to make sure we create equal opportunities for everyone.

We are happy to discuss flexible and agile approaches to working for all our roles - we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.

#LI-Hybrid #LI-Amplifi

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