Salesforce Engagement Manager

Job Description:

About Merkle

Merkleis a global leader in digital transformation, specializing in Salesforce solutions. As part of the Merkle network, we support clients in driving exceptional customer experiences through scalable Salesforce implementations. With a forward-thinking, collaborative culture, we empower our team members to lead innovation in Salesforce-driven digital solutions.

Role Overview

Merkle isseekinga motivated and enthusiastic Salesforce Engagement Manager to join our team in Dublin. This role is ideal for someone who is excited to leadmedium tolarge-scale Salesforce implementations. AsanEngagement Manager, you willbe responsible formanaging end-to-end enterprise-level projects, fostering clientrelationshipsand ensuring that solutions are successfully implemented. You will also take ownership of project documentation, testingand ensure that internal and client expectations are consistently exceeded.

Main Responsibilities

• Project Plan Preparation & Ownership: Take full ownership of project planning, preparation and execution, ensuring deliverables meet client expectations and timelines.
• Accountability for Project Delivery: Oversee the end-to-end project delivery, ensuring that the project stays on track, within budget, meets quality standards and is delivered on time.
• Task Allocation: Effectively allocate tasks to the project team, ensuring clarity on roles, responsibilities and timelines.
• Risk & Issue Management: Identify potential risks and issues throughout the project lifecycle and manage them proactively to avoid project delays.
• Project Team Leadership: Lead and participate in project teams, coordinating the implementation of project deliverables and ensuring smooth collaboration across departments.
• Documentation Creation: Develop essential project documentation such as Project Plans, Status Reports, Risk Logs, etc., ensuring all project activities are tracked and communicated effectively.
• Development Task Monitoring: Assist in monitoring and supporting the delivery of development tasks, ensuring high-quality technical implementation in alignment with client requirements.
• Solution Design Guidance: Work closely with the delivery team to guide and advise on technical design and implementation, ensuring adherence to client requirements.
• Technical Quality Assurance: Ensure that good design principles and technical quality standards are followed throughout the project lifecycle.
• Management Reporting: Provide regular progress reports to management, offering insights into project status, risks and mitigation strategies.
• Change Management: Effectively manage changes in the project scope, ensuring smooth adaptation and alignment with the client’s evolving needs.
• Project Handover: Manage the handover of the project to the customer or support teams, ensuring clear communication and satisfaction.
• Team Management: Provide line management support to junior members of the Engagement Manager team, mentoring and coaching them in project management best practices.
• Internal Process Improvement: Lead internal initiatives to improve the methodology of Salesforce implementation, promoting the development of best practices across the team.

Inclusion and Diversity

At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation,benefitingour employees, partners, and communities.

We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work.

We recognize the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to adisability or medical condition during our recruitment process, please contact us at [email protected], quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.

About Dentsu

Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proventrack recordof nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients.Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands,peopleand society.

This job description is a summary of the essential functions of the job, not an exhaustive or comprehensive list of all job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description. Other duties, as assigned by the supervisor, might be part of the job.

#LI-Hybrid #LI-Merkle

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