Senior Dynamics365 Engineer

Job Description:

Company Description:

We Dream. We Do. We Deliver.

At Merkle, a dentsu company, we power the experience economy. Whetherwe’rebuilding the next greatapp, running CRM at scale for global brands, delivering technology architectures that support millions ofusers, or providing world-class data, identity, and insights solutions,it’sall in the name of craftingexperiences that set brands apart from the competition. Backed bydentsu'slegacy of innovation andcreativity originating in Japan,we’vespent over 35 years helping brands build loyalty, drive growth, andconnect meaningfully with their audiences.

We’vebeen named a global “Leader” by top industry analyst firms in categories as wide-ranging as digitaltransformation and commerce, experience design,engineeringand technology integration, digitalmarketing, data science,CRM andloyalty, and customer data management.

Why choose Merkle?

Innovation at Our Core: As part ofdentsu’sglobal network, Merkle pushes the boundaries of customerexperience, integrating creativity, technology, and data to drive real-world impact. For over 35 years,we’vebeen innovating to meet the changing needs of our clients.

Global Reach with Local Expertise: With over16,000 employeesacross 30+ countries, and part of a70,000employees’network at dentsu, Merkle blends global insights with a deep understanding of localmarkets to deliver personalized, effective solutions.

Collaborative Culture: At Merkle, your ideas and contributions truly matter.You’lljoin a team that fostersinnovation, collaboration, and creative problem-solving. Together, we work on impactful internationalprojects, making meaningful connections every step of the way.

Job Description:

Responsible for leading the design, customization, and optimization of the CRM platform, ensuring robust integration, advanced data analytics, and scalable solutions that align with the domain’s strategic objectives and drive customer relationship excellence while identifying new opportunities within the customer

Key Responsibilities:

• Lead the design and development of complex digital solutions in the CRM Domain
• Lead the development of complex software solutions.
• Provide technical guidance and mentorship to junior engineers.
• Ensure architectural integrity and consistency across the software development lifecycle.
• Develop and maintain software architecture documentation.
• Participate in project planning and estimation activities.
• Drive continuous improvement initiatives within the development team.
• Act as a subject matter expert (SME) for pitches and client work.
• Contribute to the vision and strategy of the team

Requirements:

• Excellent knowledge and experience in CRM Systems: Microsoft Dynamics in both backend and frontend (preference), Salesforce, HubSpot.
• Be able to implement efficient, scalable, and maintainable CRM solutions.
• Excellent problem-solving skills with the ability to troubleshoot and resolve complex issues.
• Experience in leading and managing project development in Agile or Scrum environments.
• Experience with CI/CD and version control tools (e.g., GitHub, GitLab, Bitbucket, Jenkins, etc.).
• Ability to work independently and as part of a team, managing multiple priorities and deadlines and guide junior members.
• Databases· Ability to query databases for customer data extraction and reporting.Scripting & Automation
• Strong programming skills in APEX, C#, .net, others.API Integration
• Strong understanding of REST/SOAP APIs for integrating CRM with other systems.Data Analysis & Reporting
• Strong experience with Excel, Power BI, Tableau or others to analyze customer data and generate insights.Customer Data Management
• Strong understanding of data segmentation, customer lifecycle, and personalization.Troubleshooting & Debugging
• Ability to diagnose CRM-related technical issues and provide solutions.
• Team player with organizational skills and dedicated to transparency.

*Work visa sponsorship is not available. For local documentation (NIF, NISS), please consult Portuguese authorities.

Additional Information

Benefits andperks:

25 vacation days

Enjoy 2additionalvolunteering days to support your passion project

Mental Health: Benefit from 3 extra wellness days on top of your vacation days and a Mental HealthFirst Aider and EmployeeAssisstanceprogram to support your well-being

Health insurance (also possible for family members)

Cutting Edge Technology & Latest IT tools

Software-house environment

Agile and Flexible working hours

Hybridworking:we combine flexibility with in-person collaboration, with an expectation of 1 day per week/ 4 days per month in the office

Digital nomad policy

Focus on career development

Full access to Dentsu Academy, our global online learning platform

Beers, foosball, and ping-pong! #workhardplayhard

Free breakfast every secondWednesdayof the month

Employee discounts

Team & Company events

Referral bonus program

*At dentsu, Diversity, Equity, and Inclusion (DEI) is central to our vision: "To be at the forefront of people-centered transformations that shape society."

We cherish the unique talents and perspectives of all individuals, welcoming applicants regardless of gender, gender identity, nationality, religion, ethnicity, cultural background, sexual orientation, age, physical or mental ability. By embracing diverse perspectives, we create meaningful change and sustainable growth for our people, clients, and society. Our hiring decisions are guided by qualifications and role-specific requirements, ensuring a workplacefreefrom discrimination and harassment.

#LI-Hybrid #LI-MERKLE

Location:

Brand:

Time Type:

Contract Type: