Senior Project Manager

Job Description:

Merkle powers the experience economy. For more than 35 years, the company has put people at the heart of its digital business transformation approach. As the world's only integrated experience consultancy with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC.

In Bulgaria, we manage a global client portfolio and provide a single source of expertise, technology, and operational support. We have a proven track record for delivering, managing, and innovating multi-channel commerce platforms for major international brands and retailers, including adidas, Clarins, ASDA, Shiseido, and more. Our world-class team has delivered sites for 35+ brands, including 400+ transactional e-commerce sites across 60 locations on 6 continents. Our scope is expanding with new data engineering practices, paid search and social advertising, and SEO. We look forward to what's next.

We're hiring a Senior Project Manager at Merkle in Sofia.

As a Senior Project Manager, you will lead the successful delivery of complex digital projects and programmes, ensuring excellent outcomes for clients, teams, and the business. You will combine strong project execution skills with mentoring, stakeholder management, and growing commercial responsibility.

Key Responsibilities

• Lead end-to-end delivery of complex, multi-disciplinary digital projects, managing scope, timelines, budgets, risks, and quality.
• Build trusted relationships with clients and key stakeholders through proactive communication and reliable delivery.
• Design and implement delivery approaches that support technical integrations and multiple workstreams.
• Coordinate project resources, dependencies, and priorities to ensure efficient execution.
• Identify and mitigate risks early, using your experience to anticipate challenges and drive solutions.
• Mentor and support Project Managers and Project Coordinators, helping to develop team capability and delivery excellence.
• Contribute to forecasting, budgeting, and commercial decision-making in partnership with Delivery Leads and Client Managers.
• Share best practices and lessons learned to strengthen the wider Delivery Management community.

About You

• 5+ years of project or programme management experience, ideally within digital, technology, or agency environments.
• Proven track record of delivering complex projects across multiple disciplines and stakeholders.
• Strong planning, resource management, stakeholder management, and problem-solving skills.
• Experience working with Agile, Waterfall, or hybrid delivery methodologies.
• Confident communicator who can navigate ambiguity, influence stakeholders, and lead through collaboration.
• Passionate about mentoring others and continuously developing your own leadership capabilities.
• Commercially aware, with an understanding of project finances, forecasting, and business priorities.
• Commercially aware, with an understanding of project finances, forecasting, and business priorities.

What do we offer:

• We are huge believers in the balance of work, so we offer all our employees 25 days of paid leave and 3 fixed well-being days off a year.
• A hybrid work model for our teams so they can work from the office or the comfort of their home.
• Free parking spaces for all our employees working from the office.
• Complimentary drinks and snacks in the office to keep the energy levels up.
• Parent-friendly culture and potential for additional days off to create new memories with your loved ones.
• Life Insurance, Health and dental insurance plan or, if selected, gift vouchers instead.
• Sports card, partially covered by the company and food vouchers.
• 2 days off for volunteering and numerous charity initiatives throughout the year.
• Opportunity to attend training, conferences and get certification sponsored by the company upon availability and business need.

About dentsu:

Taking a people-centred approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. As part of Dentsu Group Inc., we are headquartered in Tokyo, Japan, and our 65,000-employee base of dedicated professionals works across four regions (Japan, Americas, EMEA and APAC). Dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society.

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