Solution Architect - Qualtrics

We are seeking an experienced Solution Architect to design and deliver enterprise-grade cloud solutions with deep expertise in AWS, Qualtrics, and enterprise experience platforms. This role combines technical architecture, hands-on development, and direct client engagement to build scalable, secure integration solutions across banking, telecom, automotive, healthcare and aviation sectors. The ideal candidate will drive end-to-end solutioning from requirements gathering through implementation and serve as a trusted advisor to global clients on platform customization, data flow automation, and cloud-native transformation.

Job Description:

Solution Architect - Qualtrics

Employment Type

Full-Time

Experience

15+ Years

Role Summary

We are seeking an experienced Solution Architect with 15+ years of experience to design and deliver enterprise-grade cloud solutions with deep expertise in Qualtrics, AWS, and enterprise experience platforms. The role requires strong architecture, consulting, and client-facing experience to build scalable, secure, and AI-enabled solutions across industries including Banking, Telecom, Automotive, Healthcare, and Aviation.

Mandatory Skills

• Qualtrics Certified (CX/EX)
• Solution Architecture
• AWS Cloud Architecture
• Enterprise API Integration
• Qualtrics XM Platform (CX, EX, PX, Brand Experience)
• Serverless Architecture (AWS Lambda, API Gateway)
• Stakeholder & Client Management
• Enterprise Solution Design
• AI/ML & Qualtrics AI Features

Technical Skills

Cloud & Platforms

• AWS (Lambda, API Gateway, DynamoDB, S3)
• Azure/GCP (Good to have)
• Qualtrics XM Platform

Programming

• Node.js
• Python
• SQL

Frontend

• React
• Angular
• HTML/CSS
• jQuery

DevOps

• Docker
• Jenkins
• Git

Integration

• REST APIs
• CRM Integration
• Data Warehouses
• Ticketing Systems
• SMS/Messaging Platforms
• BI Tools (Tableau, Power BI) - Preferred

Key Responsibilities

Solution Discovery & Consulting

• Lead requirement discovery, solution scoping, effort estimation, and technical proposal creation.
• Engage with business stakeholders to translate business requirements into scalable technical solutions.
• Provide technical consulting during pre-sales and client presentations.

Solution Architecture & Design

• Design end-to-end cloud-native architectures using AWS and Qualtrics.
• Architect enterprise integrations with CRM, analytics platforms, and enterprise applications.
• Lead Qualtrics CX, EX, PX, and Brand Experience implementations.
• Drive adoption of AI-enabled capabilities, including Qualtrics AI features.
• Conduct architecture and code reviews while ensuring adherence to best practices.

Client Advisory & Strategy

• Act as a trusted advisor to enterprise clients.
• Present solution architecture, roadmaps, and recommendations to business and leadership teams.
• Align technology solutions with business objectives and future scalability.

Delivery & Governance

• Own the complete solution lifecycle from discovery through implementation.
• Ensure architecture standards, security, governance, and compliance.
• Drive consistency across multiple client engagements.

Innovation & Scalability

• Develop reusable solution frameworks and accelerators.
• Build scalable serverless applications using AWS, Node.js, Python, and React.
• Drive cloud modernization and digital transformation initiatives.

Required Experience

• 15+ years of experience in Solution Architecture or Enterprise Consulting.
• Hands-on experience with Qualtrics XM Platform (CX/EX mandatory).
• Proven expertise in AWS cloud architecture and enterprise integrations.
• Experience designing API-first and serverless solutions.
• Strong client-facing, consulting, and stakeholder management experience.
• Exposure to AI/ML technologies and Qualtrics AI capabilities.

Preferred Qualifications

• AWS Certified Solutions Architect
• Qualtrics CX/EX Certification (Mandatory)
• Experience with Agile/Scrum methodologies
• Consulting or Professional Services background
• Experience with Customer Journey Mapping, Voice of Customer (VoC), and Employee Experience programs
• Knowledge of Generative AI and Machine Learning applications
• Experience with data analytics and BI platforms

Educational Qualification

• Bachelor's Degree in Computer Science or related technical discipline (Required)
• Master's Degree in Computer Science or related field (Preferred)

Preferred Competencies

• Enterprise Architecture
• Strategic Consulting
• Cloud-Native Solution Design
• Excellent Communication & Presentation Skills
• Problem Solving & Decision Making
• Leadership & Mentoring
• Innovation & Continuous Improvement

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