Service Operations Manager
Confirmed on the employer's own hiring board on Oct 14, 2026. First seen by Alion on Oct 13, 2026.
Position Summary
We a charismatic, highly experienced craft mixologist who serves as the anchor of our speakeasy beverage experience. Responsible for delivering an immersive, high-end guest experience, this role requires exceptional self-management, extensive cocktail knowledge, and leadership capabilities to supervise, mentor, and take full operational responsibility for the bar team during shifts.
Key Responsibilities
1. Craft Mixology & Guest Experience
Prepare and serve classic, prohibition-style, and custom bespoke craft cocktails with speed, precision, and visual flair.
Provide an engaging, charismatic, and exclusive atmosphere suited for a high-end speakeasy concept.
Engage guests with deep product knowledge regarding craft spirits, bitters, ice programs, and cocktail history.
2. Bar Team Leadership & Self-Management
Take daily operational ownership of the bar team, directing barbacks and assistant bartenders during opening, live service, and closing.
Self-manage workload, workflow, and time management effectively without constant direct supervision.
Enforce high standards of bar cleanliness, organization, speed of service, and presentation.
Train, mentor, and guide junior bar personnel on mixology techniques, recipe adherence, and service etiquette.
3. Inventory, Prep & Stock Operations
Manage prep work including house-made syrups, infusions, fresh juices, and specialty garnishes prior to opening.
Perform daily opening/closing inventory checks, monitor liquor waste/spoilage, and report restock needs to the Service Operations Manager.
Ensure full compliance with sanitation standards, liquor laws, and responsible alcohol service protocols.
Qualifications & Requirements
Experience: Minimum 3+ years of professional bartending experience, preferably in high-end craft cocktail bars or speakeasy concepts.
Traits: Highly charismatic, personable, articulate, self-motivated, and capable of leading a team under pressure.
Technical Expertise: Comprehensive knowledge of spirit categories, classic cocktail specs, mixology techniques, and flavor pairing.
Leadership: Proven ability to self-manage shift operations and take accountability for bar team output.
Certifications: Mandatory local alcohol handler / TIPS / ServSafe Alcohol certification.