Senior Technical Programme Manager

Company Description

Depop is a peer-to-peer circular fashion marketplace where anyone can buy, sell and discover secondhand fashion. Our mission is simple: to make fashion circular by making secondhand as exciting and rewarding as buying new.

Founded in 2011, Depop’s diverse community has helped move resale into the mainstream, where buying secondhand is no longer an alternative, but how people of different ages now engage with fashion. Today, more than 56 million registered users come to Depop to find great value, express their own personal style and give clothes a longer life. We believe that everything you want already exists, and our role is to help people discover it.

Powered by a team of over 500 people, our company is headquartered in London, with offices in New York. In 2021, Depop became a wholly-owned subsidiary of Etsy - the global marketplace for unique and creative goods - and continues to operate as a standalone company. For more information, visit www.depop.com

We aim to create an inclusive environment where everyone is welcome, no matter who they are or where they’re from. Just as our platform connects people globally, we believe our workplace should reflect the diversity of the communities we serve. We thrive on the power of different perspectives and experiences, knowing they drive innovation and bring us closer to our users.

We’re proud to be an equal opportunity employer, providing employment opportunities without regard to age, ethnicity, religion or belief, gender identity, sex, sexual orientation, disability, pregnancy or maternity, marriage and civil partnership, or any other protected status. We’re continuously evolving our recruitment processes to ensure fairness and are open to accommodating any needs you might have.

AI Disclosure: We use AI tools (Google Gemini) to help our team source and review applications for roles with a high volume of applications. These tools assist our recruiters in identifying great talent but do not replace human decision-making. At Depop, every hiring decision is made by a human.

If, due to a disability, you need adjustments to complete the application, please let us know by sending an email with your name, the role to which you would like to apply, and the type of support you need to complete the application to [email protected].

Role

We are looking for a Senior Technical Programme Manager to take on our most complex technical and cross-functional programmes, in an environment of rapid, iterative experimentation and transition as we integrate with our new parent company, eBay.

As part of a supportive, lean and passionate team of Technical Programme Managers, you will lead work that spans multiple teams and functions within Depop and our parent company. You’ll create clarity in ambiguity, make sure our brilliant teams across the business are set up to deliver impact efficiently, and design the ways of working that make that repeatable and friction-less.

This is a senior individual contributor role with high levels of breadth and reach. You’ll work alongside leadership from every part of the business, and raise the bar for the wider function by contributing to how we operate and evolve.

Responsibilities

Project & programme management:

• Drive accountability and clarity of priorities across your workstreams to ensure the timely realisation of value by enabling strategic, data-driven, decision-making
• Take a user centric approach, ensuring your workstreams are set-up for success with the most appropriate reporting cadences, touchpoints, tools and approaches
• Collaborate seamlessly and proactively across the company to identify and track timelines and dependencies, mitigate risks and issues and build clear lines of communication across teams

Operational strategy & analysis;:

• Guide and support your workstreams through our lightweight quarterly and annual reflections and objective setting processes
• Identify and iteratively improve our lean operational processes, tools and guardrails to enable the business to efficiently collaborate, plan and deliver
• Craft and share high quality communications that succinctly deliver key messages to broad audiences including senior executives
• Help leadership align priorities across the organisation to create more significant impact and ensure clarity of focus for teams in your workstreams

Advancement of Depop’s outcome orientated operating model

• Apply your in-depth knowledge of lean product & technical operations to facilitate, coach and share learnings which empower teams to iteratively improve their ways of working and deliver more effectively
• Contribute to the Internal Ops Community of Practice where we share insights, reflections, approaches, and learnings

Qualifications

Requirements

• You have considerable technical programme management experience, with a proven track record in leading complex technical workstreams, ensuring alignment and resolving dependencies and conflicts swiftly and amicably
• You have excellent stakeholder management,influencing and relationship building skills, which you use to ensure visibility and collaboration across technical and functional boundaries
• You have exceptional communication skills, and can tailor your message to suit your audience’s needs (who may or may not be technical), using empathy and active listening to read situations quickly
• You’re adept at driving accountability, and have strong command skills, you’re not afraid to take challenging stances with senior stakeholders
• You’re user and business value driven, with hands on experience collaboratively scoping, kicking off and delivering programmes, articulating what success looks like, why it looks like that and how to measure it
• You are adept at working in ambiguity and can identify, surface and resolve risks and uncertainty
• You’re highly organised and proactive and able to use your understanding of agile/lean tools and techniques to problem-solve and optimise cross-functional systems and processes
• Approachable with advanced skills in facilitation, coaching and mediation, you’ll have a natural talent for working with others and creating the space for strategic and timely decision-making
• You have a growth mindset and actively seek and give feedback as well as ways to share learnings with your peers
• You have high technical and product literacy, you’re able to keep up with technical discussions in support of the overall project outcomes

Nice to have

• You have experience working as a consultant, or in a fast paced, product scale up environment and have an instinct for spotting opportunities and synergies
• You're AI-native in how you work - using AI tooling to remove teams grunt work and get to outcomes faster, with the judgement to know where it adds value

Additional Information

Health + Mental Wellbeing

• PMI and cash plan healthcare access with Bupa
• Subsidised counselling and coaching with Self Space
• Cycle to Work scheme with options from Evans or the Green Commute Initiative
• Employee Assistance Programme (EAP) for 24/7 confidential support
• Mental Health First Aiders across the business for support and signposting

Work/Life Balance:

• 25 days of annual leave with the option to carry over up to 5 days
• Impact hours: Up to 2 days of additional paid leave per year for volunteering
• Fully paid 4-week sabbatical after completion of 5 years of consecutive service with Depop, to give you a chance to recharge or do something you love.
• Flexible Working: MyMode hybrid-working model with Flex, Office-Based, and Remote options *role-dependent
• All offices are dog-friendly

Family Life:

• For birth parent: 20 weeks of paid parental leave for full-time regular employees
• For non-birth parents: 12 weeks of paid parental leave for full-time regular employees
• IVF leave, shared parental leave, and paid emergency parent/carer leave

Learn + Grow:

• Twice-yearly development chats and yearly performance reviews
• Learning budget
• Upskilling our employees with company-wide training workshops, materials and resources

Your Future:

• Life Insurance (financial compensation of 3x your salary)
• Pension matching up to 6% of full base salary with Aviva

Depop Extras:

• In-office Depop Shop (that’s free!) and a packing station with free delivery.
• Special milestones are celebrated with gifts and rewards!