Head of Technical Operations
We are looking for a Technical Operations Head to join our team!
Responsibilities:
- System Monitoring and Alerting: Develop and implement robust monitoring systems to identify potential failures, especially post-deployment, ensuring high system reliability and performance.
- Deployment Standards: Define and maintain standards for all deployments. Ensure that each new solution or change includes comprehensive runbooks, alerts, and metrics.
- Incident Management: Manage and coordinate responses to incidents with urgency and efficiency. Lead the creation of thorough post-mortem analyses to prevent future occurrences.
- Documentation and Testing: Consolidate and maintain up-to-date documentation on client configurations. Ensure all configurations are thoroughly tested and functioning optimally.
- Problem-Solving Support: Provide expert context and assistance in resolving issues during production incidents.
- Team Coordination: Oversee and coordinate the work of technical customer support agents, ensuring effective and client-focused support.
- Roadmap planning: Present regular summary reports of the overall operational health of the organization and opportunities for improvement. Manage and drive the roadmap for operational improvements.
Qualifications:
-Bachelor’s degree in Computer Science, Information Systems, or a related field.
-Minimum of 10 years of experience in system operations, preferably in the fintech or e-commerce sectors.
-Proven track record in operational system management, including monitoring, incident response, and continuous improvement.
-Strong technical and analytical skills, including proficiency in SQL, Python, or similar technologies. Prior experience with using operational tooling such as NewRelic
-Excellent problem-solving abilities and experience in handling high-pressure situations.
-Strong leadership skills with experience in managing technical teams.
-Excellent communication and documentation skills.
-Fluent in English and Spanish.
Join us at DEUNA, and be part of a dynamic team that's transforming the e-commerce payments in LATAM