Junior/Intermediate Digital Content Author - OP02315-OS

New opportunities in Chile, Santiago!

Dev.Pro is a US-based software development company helping tech companies build their products and grow their business. We’re remote-first, and we work with independent contractors in over 55 countries, so you’d be collaborating in a multicultural environment on some really interesting projects.

We are seeking a Digital Content Author to build, update, and maintain customer-facing digital experiences (App and Web) for a major global brand. This role is focused on tactical content execution, quality assurance, and daily platform maintenance. Working closely with the Digital Content Operations Lead and US-based teams, you will transform design assets into functional digital content, troubleshoot routine authoring issues, and ensure all releases meet strict quality and governance standards.

Key responsibilities:

• Hands-On Execution: Build, update, and maintain customer-facing App/Web content in Contentful (or similar enterprise CMS) using approved Figma designs, assets, copy, and requirements.
• Campaign Delivery: Execute scheduled Experience Launches, daily content updates, planned marketing campaigns, and other assigned content requests accurately and on time.
• Validation & Troubleshooting: Validate authoring inputs, identify missing or inconsistent requirements, and flag blockers before execution. Troubleshoot routine authoring issues and escalate complex technical problems to the appropriate lead.
• Quality Assurance: Perform thorough content QA and peer reviews to ensure absolute accuracy, functionality, and consistency across all digital experiences.
• Release Management: Prepare content for release and support the publishing process, production validation, and live issue resolution.
• Governance & Documentation: Follow established content governance, source-of-truth guidelines, QA, and publishing standards. Maintain highly accurate Jira ticket updates, authoring status, and execution documentation.
• Cross-Functional Collaboration: Collaborate daily with the nearshore Content Lead, offshore teams, and the US-based Content Operations team to meet strict deadlines and quality expectations.

Ideal Experience & Qualifications:

• 1-3 years of hands-on experience authoring in Contentful or a comparable enterprise headless CMS.
• Strong working knowledge of digital content QA processes and peer review standards.
• Proficiency using design extraction tools (Figma) and project management/ticketing systems (Jira).
• Exceptional attention to detail and a strong commitment to accuracy in a high-volume environment.
• Ability to manage multiple concurrent deadlines and execute effectively under pressure.
• Strong communication skills with the ability to clearly flag issues and escalate blockers.
• Must be able to work on-site in Santiago City in Chile

Interested? Find out more:

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