ServiceNow Architect

Who are we?

We are Devoteam, an AI-driven tech consultancy with more than 11,000 tech experts spread across 25 countries in Europe and the Middle East. At Devoteam, we strongly believe in the power of technology, with AI at the heart of our approach. We partner with leading providers such as Google, Microsoft, AWS, and ServiceNow. In the Netherlands, we have around 300 experts and specialize in Cloud, Cyber, Data, and AI.

With us, you become part of a group of Tech Enthusiasts in a culture where making mistakes is allowed and where everyone-from bright young talents to experienced rockstars-is encouraged to continuously innovate and grow. We are a community that is proud of who you are and helps you get the best out of yourself. We are allergic to unnecessary hierarchies and excessive processes. At Devoteam, the only constant is 'change'.

As a ServiceNow Architect at Devoteam, you own the technical vision and design authority for our clients' ServiceNow platform. You lead the creation of detailed technical designs, bridge business and technical stakeholders, and ensure implementations align with enterprise architecture, security, and compliance standards. You mentor consultants across the practice, drive integration and performance best practices, and proactively surface risks, dependencies, and improvement opportunities across the solutions you own.

At Devoteam, we lean into change and embrace emerging technologies from day one. Every consultant receives dedicated AI training and modern tools designed to streamline daily work, amplify expertise, and fast-track learning.

Responsibilities

• Define the architecture of ServiceNow implementations and oversee their successful delivery
• Lead the creation of detailed technical designs that leverage ServiceNow capabilities effectively
• Serve as expert advisor in solutioning sessions, bridging business and technical stakeholders
• Design and maintain integrations with enterprise systems (Active Directory, Workday, Jira, and similar)
• Drive adherence to QA, security, and coding best practices across delivery teams
• Mentor consultants and developers, and foster practice growth through documentation and knowledge sharing
• Host Design Authority meetings for technical solution reviews
• Proactively identify risks, dependencies, and improvement opportunities across your scope of ownership
• Monitor instance performance and manage upgrade cycles

Requirements / Qualifications

• 5+ years implementing or architecting ServiceNow solutions, including significant enterprise-scale delivery
• ServiceNow Certified Technical Architect (CTA) or Certified System Administrator plus multiple CIS certifications
• Expert-level understanding of ServiceNow data models, APIs (REST/SOAP), and platform security
• Proven experience integrating third-party systems and enterprise applications
• Strong stakeholder management, communication, and mentoring skills
• Fluent in Dutch and English

Mindset & Work Ethic

• Customer-oriented and quality-driven
• Comfortable balancing a "configure over customize" mindset with the flexibility to tailor when needed
• Collaborative, agile, and hands-on with mentoring

Nice to Have

• Certified Master Architect status or additional ServiceNow certifications
• Experience in greenfield implementations (from scratch)
• Public sector or regulated-industry security/compliance experience
• Experience with AI on the ServiceNow platform (e.g. Now Assist, Control Tower) is a plus, provided it can be demonstrated with concrete examples

Don't tick every box?

Don't meet all the criteria, but still excited about joining Devoteam? Don't overthink it, reach out and plan a meeting with us. We hire for potential, curiosity and mindset, and we would love to get to know you. Looking forward to meeting you.

For more information about this vacancy, please contact us at [email protected]

A background check using publicly accessible information and social media can be part of the process.