Transitions of Care Behavioral Health Care Coordinator

Job Description

A bit about this role:

Transitions of Care (TOC) is one of Devoted Medical's largest clinical programs. From admission through 30 days post-discharge, our virtual interdisciplinary teams help thousands of members get home safely and stay there, clearing the clinical, social, and logistical barriers that usually get in the way. The TOC Behavioral Health team does this work for members leaving a behavioral health level of care - a group that too often loses access because of limited community resources or barriers tied to their own behavioral health needs.

As a TOC Behavioral Health Care Coordinator, you're the person who makes sure they don't fall through. You'll connect members to in-network community providers, book the appointment, and follow through until care actually starts.

Responsibilities and Impact will include:

• Serving as the team's "care traffic controller" - working with members and the interdisciplinary team to track clinical needs to resolution, from locating in-network behavioral health services to scheduling appointments

• Handling telephonic outreach and support with members and provider offices, meeting every call with patience and genuine regard for the person on the other end

• Building and maintaining relationships with community behavioral health partners, confirming in-network availability and engaging services on members' behalf

• Providing ongoing administrative and outreach support as members transition from the hospital to longer-term care in their community

• Preparing for and actively contributing to weekly Interdisciplinary Team Meetings, flagging high-risk members, resource gaps, and next steps

• Spotting process problems, proposing fixes, and partnering to implement them - we're still building this model, and your input shapes it

Required skills and experience:

• Associate's degree and 3+ years of work experience in a healthcare setting

• Comfort multitasking on the phone - you'll be listening, talking, and typing at the same time

• Ability to independently manage a fully remote schedule, M-F, 8:30am-5:00pm CST, MST, or PST

• Comfort learning new technology, including electronic health records and Google Workspace tools

• A team-player mentality and the confidence to advocate for members with internal and external stakeholders, speaking up early when you need support rather than absorbing the problem quietly

Desired skills and experience:

• Prior experience in a behavioral health setting, with Medicare or Medicaid populations, or with complex and underserved patients

• Bilingual (English/Spanish)

#LI-Remote

Salary Range: $22 - $27 / hour

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Founded in 2017, Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for everyone like they are family, and that includes our employees. Our robust and seamlessly integrated care platform merges advanced data and AI access with world-class clinical and service experiences to create a member experience that is unlike the industry norm. To continue building upon our mission, we want to bring together those who share our values, embrace change and advancement, and are enthusiastic about where we're going - all the while bringing their own unique qualities, experiences, and expertise, in hopes of further changing the healthcare experience.

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.