Operations Manager

• Plan, coordinate, and supervise all operational activities within the company. 
• Ensure the smooth execution of procurement, sourcing, logistics, and project support functions.
• Monitor operational performance and implement improvements where necessary.
• Develop and maintain operational procedures and workflows. 

• Lead and supervise the Logistics, Sourcing, and Pricing teams. 
  
• Assign responsibilities and monitor team performance. 
• Provide coaching, guidance, and support to team members.
• Ensure adequate manpower and resource allocation to meet operational demands. 

• Oversee sourcing activities to ensure timely identification of suppliers and products. 
• Ensure supplier quotations are obtained and evaluated appropriately.
• Monitor supplier performance and maintain strong vendor relationships.
• Support negotiations to achieve cost-effective procurement solutions. 

• Ensure timely delivery of products and services to customers. 
• Monitor shipment schedules and logistics activities.
• Address operational delays and implement corrective actions.
• Coordinate with vendors, freight providers, and customers regarding deliveries. 

• Review pricing strategies and ensure competitiveness. 
• Ensure quotations are prepared accurately and within agreed timelines.
• Monitor operational costs and identify opportunities for cost savings.
• Support the Sales Team with pricing information and operational input. 

• Work closely with the Sales Team to ensure customer requirements are met. 
• Ensure customer orders are processed and executed efficiently.
• Resolve operational issues affecting customer satisfaction.
• Monitor project and order progress from initiation to completion. 

• Ensure compliance with company policies and procedures. 
• Support the implementation and maintenance of ISO standards and quality management systems.
• Participate in internal and external audits.
• Ensure operational records and documentation are properly maintained. 

• Prepare weekly and monthly operational reports. 
• Track operational KPIs and performance metrics.
• Provide recommendations for process improvements.
• Report operational challenges and opportunities to management

Requirements:

• Minimum qualification of BSc.
• 3 years of previous experience in a similar role.