Field Training and Support Engineer

Scope:

We are seeking a proactive and seasoned Field Training and Support Engineer to serve as the technical cornerstone of our U.S. Customer Success organization. You will be at the forefront of drone safety and security technology, working in a fast-paced environment where your leadership directly impacts national security and public safety. In this role, you will be the primary product expert for D-Fend’s cutting-edge counter-UAS (C-UAS) hardware and software. You will be responsible for empowering our customers and service partners through world-class training, while providing high-level technical support.

This is not a junior position; we require a leader who can navigate complex Radio Frequency (RF) environments, manage third-party service partners, and ensure our clients are mission-ready

Key Responsibilities:

• Training Leadership: Lead high-impact in-person and virtual training sessions for D-Fend’s hardware and software suites. Develop and enhance training curricula that cover existing features and future product capabilities.
• Partner Management: Act as the primary technical lead for external service partners. Evaluate, train, and manage these partners to ensure they maintain D-Fend’s high standards for field delivery and support.
• Product Subject Matter Expertise: Maintain an exhaustive understanding of RF-based C-UAS technology. Act as the "voice of the product" for U.S. customers, bridging the gap between field reality and internal engineering teams.
• Advanced Technical Support: Serve as a Tier 2 support escalation point. Diagnose and resolve complex system issues and participate in a support rotation to provide seamless coverage for critical client needs.
• Field Deployment & Integration: Oversee or support on-site surveys and installations, configurations, and system testing, ensuring hardware and software are optimized for specific RF environments.
• Documentation & Strategy: Create and validate technical manuals, Statements of Work (SOW), and best-practice guides for end-users and partners.

Qualifications & Requirements:

• Experience: 5-7 years of experience in Field Engineering, Technical Training, or Professional Services within a high-tech hardware/software environment.
• Domain Expertise: Deep technical knowledge of Radio Frequency (RF) systems and Counter-UAS (C-UAS) technology is required.
• Partner Oversight: Demonstrated experience managing and scaling third-party service providers or channel partners.
• Education/Certification: FAA Part 107 Remote Pilot Certificate (Highly Preferred). Bachelor’s degree in Engineering, Telecommunications, or a related technical field.

Operational Requirements:

• Travel:

Ability to work in the McLean, VA office (this is an in-office position)

Ability to travel domestically and occasionally internationally to customer sites (Estimated 50 to 75% depending on training schedule).

• Availability: Willingness to participate in a support rotation, including occasional nights and weekends.
• Physical Ability: Must be able to lift and move equipment (up to 50 lbs) during field deployments.