Technical Project Manager - Engineering Delivery

Diabolocom is looking for a Technical Project Manager to coordinate engineering delivery across our organization and work closely with the Head of Software Engineering on roadmap execution.

You will work across Engineering, Product, Infrastructure and Project teams to keep delivery on track, manage dependencies, identify risks early, and help turn delivery challenges into clear actions and decisions.

We are looking for someone with a software engineering background who has moved into technical leadership and genuinely enjoys the operational side of engineering.

The role

Our engineering organization includes around 90 engineers across 12 teams, working on a complex global product and multiple parallel initiatives.

This role combines ownership of our engineering delivery processes with hands-on execution. You will be responsible not only for running these processes, but also for continuously improving how we plan, coordinate and track delivery across the organization.

Process ownership

You will own and continuously improve:

• engineering delivery planning processes
• delivery tracking and reporting
• cross-team coordination and dependency management.

You will build on our existing practices and ClickUp workflows, identifying what can work better and evolving the processes as the organization and product develop.

Delivery execution

Day to day, you will:

• track delivery across teams and releases
• coordinate dependencies and clarify ownership across teams
• identify risks, blockers and delivery gaps early
• challenge unclear timelines, priorities and commitments
• coordinate next steps when delivery is at risk
• provide clear visibility on delivery status and progress.

You will work closely with Engineering, Product, Infrastructure and Project teams to facilitate alignment.

The objective is simple: make software delivery predictable, transparent and effective.

What success looks like

First few weeks: You start taking ownership of delivery operations and become effective in coordinating ongoing delivery.

Within ~6-8 weeks: You understand the roadmap, teams, dependencies and delivery processes well enough to manage them confidently and start identifying opportunities for improvement.

Within 3 months: You operate autonomously across day-to-day engineering delivery coordination, bringing in the Head of Software Engineering when decisions or trade-offs require escalation.

Your work will directly influence our delivery efficiency and predictability: how much we can take on and how reliably we deliver what we commit to.

Who we are looking for

We are looking for someone who started in software engineering and moved into technical leadership, for example, an Engineering Manager, Technical Lead, senior Team Lead, or Technical Program Manager.

Titles matter less than scope. You need enough technical depth to understand architecture and dependencies, ask the right questions, and navigate complex delivery problems across teams.

We expect

• around 10 years of experience in software engineering environments
• at least 3 years in engineering or technical leadership
• previous hands-on experience as a software engineer
• experience leading or coordinating multiple engineering teams
• a track record of delivering complex software initiatives and improving execution
• strong understanding of the software development lifecycle, distributed systems and cross-team dependencies
• understanding of Product Management fundamentals
• experience with Agile and structured project management frameworks such as PMBOK or similar
• strong prioritization, decision-making and communication skills
• professional fluency in English.

French and Russian are nice to have.

This role will suit you if…

You still enjoy technical complexity, but what really motivates you is making execution work.

You like finding out why something is stuck and fixing it.

You genuinely enjoy the operational side of engineering: creating structure, improving processes, coordinating teams and making sure things get delivered.

You don’t just want to follow an established process. You naturally look for ways to make it work better.

You are comfortable working across multiple teams, asking difficult questions when needed, and bringing structure to situations where priorities, dependencies or timelines are not immediately clear.

Why Diabolocom

Diabolocom is building one of Europe’s most advanced AI-native CCaaS platforms, powering business-critical customer interactions for 400+ enterprise and mid-market customers across 60+ countries.

We combine a mature global CCaaS platform with a rapidly growing AI Product Suite, backed by our internal AI Research Lab and proprietary AI innovation.

Our ambition goes beyond adding AI features to an existing product. We are building toward a platform capable of orchestrating AI agents, human agents, business workflows and communication channels, with CCaaS as the execution layer.

For Engineering, this means working on the technical and operational challenges of an established enterprise product, from real-time communications and distributed systems to complex integrations, while contributing to its next generation.

With teams across Europe, the US, Brazil and the UAE, and an engineering organization of around 90 people, this role offers the opportunity to work on engineering delivery behind a global product used for critical customer operations.

Why this role

This is a hands-on role combining delivery execution with process ownership.

You will work with the Head of Software Engineering, Team Leads, Product, Infrastructure and Project teams, with a broad view of engineering delivery across the organization.

You will inherit established delivery practices, own them, and continuously improve how we plan, coordinate and track execution.

Recruitment process

• Introductory call with Talent Acquisition
• Interview with the Head of Software Engineering
• Interview with the CTO
• Interview with the Head of Product

Logistics

Paris, France

Hybrid model: minimum 3 days/week onsite

Equipment: choose your preferred setup (Mac/Linux + monitors)

Lunch vouchers

Navigo: 50% of the monthly pass reimbursed

Relocation support available