Technical Product Owner - Rexis Field Service
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Technical Product Owner - Rexis Field Service
Roche Digital Technology (RDT) is where innovation meets purpose. As a global team at the heart of Roche, we are a community of business-minded technologists committed to helping shape tomorrow's digital future of healthcare. Our mission is to power Roche with cutting-edge digital technologies by harnessing the potential of artificial intelligence, data, and scalable tech innovations. Driven by purpose and passion, we're building a future where digital is a core strength across Roche, enabling smarter ways of working, unlocking human potential, and driving breakthroughs that truly matter to millions of patients worldwide.
At Roche, we offer a hybrid work model that combines flexibility with in-person collaboration. For now, we require our employees to be in our offices on average two days per week. The specific office days may vary depending on business needs, such as workshops, conferences, town halls, team meetings, and other collaborative events.
As the Technical Product Owner for the DIA Commercial Customer Service Product, you will operate at the intersection of complex systems engineering and strategic commercial outcomes. You will own the technical vision, architectural coherence, and feature backlog for the platforms that enable our commercial customer service ecosystem. Acting as the definitive bridge between Business Product Owners, engineering squads, Managed Service Providers (MSPs), and enterprise architecture, you will translate high-level business priorities into precise, scalable, secure, and compliant technical implementations.
The Opportunity:
In this role, you will be responsible for:
Outcome Accountability & Execution: Own the product backlog for assigned systems, prioritizing features and operational needs based on business value and compliance. You will be accountable for the backlog execution in accordance with CSV and best QA practices. Actively champion high-value work and challenge low-impact efforts.
Architecture & Non-Functional Excellence: Proactively ensure all solutions adhere to established architectural patterns, enterprise technology strategies, and non-functional expectations (performance, reliability, scalability).
Business Collaboration: Partner closely with BPOs to align technical execution with commercial objectives, translating functional customer service needs into robust technical realities.
System Ownership & Governance: Serve as the accountable System Owner, ensuring applications remain fit-for-purpose, secure, and fully compliant with IT governance throughout their lifecycle.
Financial Responsibilities: Manage project budgets and resource allocation effectively, ensuring all initiatives are delivered within financial constraints and optimized.
Knowledge Transfer & Operational Continuity: Drive the structured capture of product knowledge, comprehensive system documentation, and operational runbooks to ensure high availability and seamless operational handovers.
Cross-Functional Coordination: Drive alignment across integrations, data workflows, and Managed Service Provider (MSP) coordination while actively participating in Agile ceremonies.
Who You Are:
You are a technically fluent product leader with a track record of realizing value in complex, cross-functional settings. You bring:
Demonstrated experience defining tasks, coaching engineers, and successfully driving medium to large-scale technical initiatives.
Strong analytical skills with the ability to deeply understand business processes and translate them into actionable technical specifications.
Expertise in Agile principles for iterative and adaptive project management. Ability to conduct sprint planning, backlog refinement, and retrospectives effectively.
The ability to define, champion, and enforce non-functional requirements, including scalability, performance, reliability, and security.
Deep experience with API-first architectures, integration patterns, and event-driven approaches to enable seamless connectivity between platforms.
Familiarity with DevOps and platform engineering practices, including CI/CD pipelines, automated validation, release management, and cloud-native operating models.
Hands-on experience owning testing strategies, defect management, IT governance, and system documentation for enterprise-scale platforms.
Proven commercial acumen, with a track record of managing project budgets and vendor costs while effectively optimizing resource allocation.
Proven ability to act as a catalyst for innovation, providing strategic technical guidance to development teams and aligning emerging tech solutions with long-term business visions.
Exceptional leadership and mentorship skills, specifically in mentoring senior engineers and promoting architectural consistency through critical design reviews.
Strong communication and negotiation skills, capable of effectively translating complex technical information for varied stakeholder ecosystems.
Full professional fluency in English.
What You Get:
Salary range 19,075 - 35,425 PLN gross/ monthly based on the employment contract.
Annual bonus payment based on your performance.
Dedicated training budget (training, certifications, conferences, diversified career paths etc.).
Recharge Fridays (2 Fridays off per quarter available).
Take time Program (up to 3 months of leave to use for any purpose).
Vacation subsidy available.
Flex Location (possibility to perform our work from different places in the world for a certain period of time).
Take Time for Charity (additional paid leave of maximum 2 weeks to engage in the charity action of your choice).
Private healthcare (LuxMed packages), group life insurance (UNUM) and Multisport.
Stock share purchase additions.
Yearly sales of company laptops and cars and many more!
Apply directly and join us in shaping the future of healthcare.
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Compensation & Benefits
The expected salary range for this position, based on the primary location of Warsaw Grafit is 228,900.00 PLN - 425,100.00 PLN. Final compensation will be determined by a number of factors, including your skills, experience, qualifications, and location. In addition to base pay, this role may be eligible for a discretionary annual bonus with a target of 20% subject to both individual and company performance.
This position also offers an attractive benefits package.
Learn more about how we reward our employees at Roche.
Who we are
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
Roche is an Equal Opportunity Employer.