Front Desk Concierge

Job description:

Job Overview

This is a full-time, on-site role for a Front Desk Concierge based in the Greater Toronto Area, Canada. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.

Duties

• Manage access control by verifying identities of visitors, contractors, and staff using CCTV systems and manual checks
• Conduct surveillance activities with CCTV cameras to monitor premises continuously for suspicious activity or security breaches
• Respond promptly to security incidents or emergencies, coordinating with law enforcement or emergency services as necessary
• Implement conflict management strategies to de-escalate tense situations calmly and professionally
• Perform regular patrols of the facility to identify potential hazards or security vulnerabilities
• Maintain detailed logs of daily activities, incident reports, and access records to ensure accurate documentation

Requirements

Qualifications

• Strong customer service and communication skills, with the ability to interact professionally and courteously with residents, visitors, and team members
• Knowledge of receptionist duties and professional phone etiquette
• Competent in computer literacy, with proficiency in basic office software applications
• Excellent organizational skills, attention to detail, and time management
• Experience in property management or a similar role is an asset
• At least 2 years of concierge and security experience
• Holds a valid security licence
• Eligible to work in Canada
• Available to work overnight and weekend shifts when required

Benefits

Diamond offers benefits including 80% dental and vision coverage after a 3-month probation period, along with opportunities for growth.