Operations Analyst

Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

Team Overview

We are looking for a highly analytical, strategically minded, and results-oriented professional to join the team responsible for variable compensation across our field operations. This role will play a key part in designing, monitoring, and continuously improving incentive models, ensuring that targets, KPIs, and rules are aligned with business priorities and drive the expected operational behaviors.

In this position, you will transform data into actionable insights and recommendations, develop simulations and forecasts, monitor the performance of variable compensation cycles, and support leadership decision-making. You will also be responsible for the end-to-end governance of the process.

We are looking for someone who is highly organized, detail-oriented, and able to apply critical thinking in a fast-paced environment where priorities and strategies may evolve quickly. This is an opportunity to directly impact operational performance and contribute to building variable compensation models that are simpler, fairer, more sustainable, and closely connected to the company’s strategy.

Role Responsibilities

• Develop and continuously enhance the variable compensation strategy, ensuring alignment between incentive mechanisms, business priorities, and operational outcomes.

• Lead the planning of variable compensation cycles, including the definition of KPIs, targets, weightings, achievement criteria, payout curves, and eligibility rules.

• Conduct analyses, simulations, and projections to support decision-making and assess the impact of different incentive models.

• Monitor performance across regions, cities, teams, and individual agents, translating data into actionable insights and recommendations.

• Lead recurring performance reviews, presenting results, deviations, closing projections, and action plans.

• Ensure end-to-end process governance, including timelines, validations, documentation, and communication of rules and criteria.

• Support the development and continuous improvement of dashboards, calculators, and performance-tracking tools.

• Ensure the accuracy and reliability of the data used in calculations and drive continuous improvement of variable compensation models.

Role Qualifications

• Relevant experience: Background in variable compensation, incentive programs, performance management, strategic planning, operations, or related areas.

• Analytical skills: Advanced proficiency in Excel or Google Sheets, including data analysis and scenario modeling.

• SQL: Ability to query, process, and analyze large datasets, translating data into actionable business insights.

• Strategic thinking: Ability to connect incentive models and performance indicators to business priorities.

• Problem-solving: Strong ability to investigate performance gaps, identify root causes, and propose practical solutions.

• Business acumen: Experience building simulations and evaluating the financial and operational impact of compensation models.

• Stakeholder management: Strong communication and collaboration skills across cross-functional teams.

• Advanced English: Ability to communicate, lead meetings, and prepare business materials in English.

• Ownership and adaptability: Highly organized, detail-oriented, and comfortable working in a fast-paced environment.

EEO Statement

• We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups-99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.

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