CX Intelligence Intern

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

Team Overview

Become a strategic Business Partner in the creation of stakeholder value by leveraging data to deliver insightful, timely, and accurate information and recommendations that lead to customer-centric improvements in the operation of DiDi’s delivery business in Mexico.

The successful candidate must be able to conduct data driven analysis, gather and consolidate relevant data using various sources and data-manipulation tools, identify key insights and present findings to the team and other stakeholders, demonstrating attention to detail, data-driven thinking and clear communication.

Role Responsibilities

Enhancing Data Visibility

• Collaborate with the CX team and other internal stakeholders to understand their data needs, under the guidance of the team leader.
• Design and develop reports and alert systems to improve access to key business information.
• Continuously refine and update reports to align with evolving business requirements.
• Explore and integrate AI-driven analytics features within BI reports to proactively surface key metrics.

Document Insights & Best Practices

• Conduct training sessions to help users leverage reports for business insights and foster a data-driven decision-making culture.
• Support Business Process teams and other stakeholders by integrating user manuals and documentation to ensure proper report usage, utilizing generative AI tools to streamline the drafting and structuring of technical documentation.

Learn and Apply BI & AI Tools

• Gain hands-on experience with business intelligence tools (SQL, Python, Excel, Dashboard creators) and modern Artificial Intelligence workflows to generate insights.
• Assist BI team members in qualitative research and analysis, exploring AI tools for text and sentiment analysis to better understand the voice of the customer.
• Observe and learn from experienced BI team members to understand best practices in data analysis and reporting.
• Support the team in organizing and preparing datasets for analysis, learning how AI can accelerate routine data cleaning and prep workflows.

Role Qualifications

• A relevant academic background: You are an active student pursuing a Bachelor’s degree in Engineering, Data Science, Mathematics, Economics, Actuarial Science, or a related analytical discipline.

• A data-driven mindset: You have a strong interest in roles that provide actionable insights to organizations (such as Business Intelligence, Business Analytics, or Business Consulting), coupled with a genuine passion for numbers and continuous improvement.

• An AI curiosity: You have a strong interest in learning and applying Artificial Intelligence (AI) tools-such as generative AI and coding assistants-to enhance data analysis, streamline workflows, and boost productivity.
• Core technical foundations: You possess basic hands-on knowledge of Excel and SQL.
• Strong collaborative abilities: You bring excellent communication and teamwork skills, allowing you to effectively share insights and work alongside diverse stakeholders.
• Language proficiency: You are fluent in English (B2 - C1 level)
• A strong plus (Bonus): Familiarity with data programming languages like Python or R.

EEO Statement

• We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms