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Associate Field Service Technician

Diebold Nixdorf · POS Systems · POS Terminals & Kiosks · 14 days ago
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Salary
≈ $16k – $33k per year (Estimated)
Location
In office (Puebla)
Seniority
Junior · 1+ year exp

Confirmed on the employer's own hiring board on Oct 30, 2026. First seen by Alion on Oct 17, 2026. Diebold Nixdorf scores B on the Alion truth index.

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Diebold Nixdorf

Diebold Nixdorf is a US financial and retail technology company headquartered in North Canton, Ohio, that makes, installs and services ATMs, branch automation systems, point-of-sale terminals and self-checkout kiosks along with the software that runs them. Formed in 2016 when Diebold, whose roots go back to 1859, acquired the German group Wincor Nixdorf, it employs more than 20,000 people in over 100 countries and serves nearly all of the top 100 financial institutions and most of the top 25 global retailers. It hires field service technicians, service desk staff, software engineers, logistics and procurement analysts, finance and HR specialists and factory workers.
dieboldnixdorf.com · HQ: North Canton, United States · Financial Software & Embedded Finance · POS Systems · POS Terminals & Kiosks · 201-500 employees · Est. 1859
Tech stack of Diebold Nixdorf
Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
  • Gains familiarity with Field Service Technician practices and procedures.
  • With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
  • Performs hardware repairs on a component level.
  • Cleans and adjusts mechanical components.
  • Configures and installs applicable software.
  • Preventive Maintenance: Performs routine checks according to documented procedures.
  • Refills consumables as directed.
  • IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
  • Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
  • Participates in regular hardware and software trainings (on the job, classroom and web based).
  • Participates in the implementation of measures to achieve agreed KPIs.
  • Assists with special projects as assigned.

    Required Qualifications

  • Education or equivalent work experience required.

  • Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
  • Good written and verbal communication skills.
  • Driver's license and driving record that satisfies DN's fleet requirements.
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