IT Account Manager

Account Manager

Why Digacore?

We’re a fast-paced, people-first MSP recently recognized as one of New Jersey’s Top Workplaces for 2026, with:

• Real career growth
• Autonomy to own projects and make decisions
• A collaborative culture (we back each other up - no egos)
• Strong leadership support and a team that genuinely enjoys helping clients succeed

About the Role

The Account Manager owns client relationships and long-term account success across a portfolio of established accounts. This role is responsible for client retention, satisfaction, strategic guidance, and identifying opportunities that help clients achieve their business goals through technology.

Success in this role means strong client relationships, high retention, proactive account management, and consistent identification of opportunities to improve client outcomes.

What You'll Do

• Serve as the primary relationship owner for assigned client accounts
  • Build trusted advisor relationships with business owners and key stakeholders
  • Conduct regular business reviews and strategic planning discussions
  • Identify risks, gaps, and opportunities within client environments
  • Partner with internal teams to ensure successful service delivery
  • Advocate for clients while balancing business objectives
  • Maintain account documentation, roadmaps, and client communications
  • Drive client retention and satisfaction initiatives
  • Identify opportunities for account growth and service expansion

  • Monitor account health and proactively address concerns

What You Bring

• 2+ years of account management, client success, consulting, or similar experience
  • Strong communication and presentation skills
  • Business-minded approach to client relationships
  • Ability to manage multiple clients independently
  • Ability to be dynamic and work outside the box
  • Experience working in an MSP, technology, or professional services environment preferred

  • Strong problem-solving and relationship management skills

Benefits

• Competitive salary + $500 sign-on bonus
• Medical & dental insurance - company covers 50% of employee premium
• Life & long-term disability insurance - 100% company paid
• HSA & FSA options
• 401(k) with company match (1:1 on first 1%, 50% match on 2-6%)
• 21 flexible PTO days (vacation, sick, and holidays combined)
• 2 paid mental health days annually
• Company-provided equipment
• Employee referral bonus
• Employee recognition program
• Paid training & certification assistance
• Clear career advancement pathways

We are an Equal Opportunity Employer!