Program Manager

As the Program Manager for Digiicampus, you will be the connective tissue of our projects across multiple modules — owning delivery end-to-end, bridging customer insights with engineering execution, and ensuring every feature we ship actually gets adopted and loved. You will work at the intersection of Customer Success, Product, and Development, serving as the primary coordinator who transforms institutional requirements into shipped, working software.

This is a full-time, high-ownership role. You will collaborate closely with the Customer Success SPOC, development team, and marketing to deliver a product that serves all four stakeholder groups: Parents, Students, Teachers, and Administrators. Success means every module gets used, every stakeholder is satisfied, and NPS is high.

The candidate will have responsibilities across the following functions:

Requirements Gathering and Discovery:

• Own the end-to-end requirements gathering process by working closely with the Customer Success SPOC to understand institution-specific needs, workflows, and pain points across all four stakeholder groups.
• Translate customer conversations and feedback into structured, unambiguous Product Requirement Documents (PRDs) that the development team can act on immediately.
• Prioritise incoming requirements based on customer impact, feasibility, and business goals — maintaining a clear and updated backlog at all times.

Coordination and Delivery Management:

• Serve as the primary bridge between the Customer Success team and the development team — ensuring requirements are communicated clearly, dependencies are tracked, and delivery timelines are met.
• Proactively identify risks, blockers, and scope changes, and resolve them before they cascade into delays.
• Manage task tracking and sprint progress visibility using project management tools (ClickUp / JIRA), ensuring all stakeholders are always informed.

Release Management and Communication:

• Author detailed, customer-friendly Release Notes for every feature or update shipped, ensuring accuracy and clarity for institutional stakeholders.
• Coordinate with the Marketing team for timely announcements and roll-out communications that help educational institution customers understand, adopt, and get value from new features.

Feature Adoption and Product Health:

• Monitor which modules and features are actively being used by the educational institutions, and proactively investigate gaps — understanding why certain features aren't being adopted and bringing these insights back to the product and CS teams.
• Define and track success metrics, including NPS, module adoption rates, and support ticket trends to continuously measure customer satisfaction and product health.

Requirements:

• 3-6 years of experience in a Program Manager, Product Manager, or Business Analyst role, preferably in a SaaS or technology product environment.
• Demonstrated ability to write clear, structured PRDs or functional specifications independently, without requiring heavy guidance.
• Strong coordination and communication skills — able to manage multiple stakeholders (customers, developers, marketing) with clarity and without dropping the ball.
• Familiarity with project management tools such as JIRA, ClickUp, Asana, or equivalent.
• A structured, process-oriented mindset with a strong bias for timely delivery and follow-through.

Good to Have:

• Prior experience in EdTech or working with educational institution customers.
• Exposure to Figma or ability to read and interpret design wireframes.
• Experience crafting release notes or customer-facing product communications.
• Understanding of feature adoption tracking and basic product analytics concepts.
• Genuine interest in education and the impact technology can have on learning outcomes and institute operations.

Skills

Asana, ClickUp, Functional Specifications, Jira, PRD, SaaS, Technology