AI Support Engineer

We are looking for a highly motivated AI Support Engineer who is passionate about artificial intelligence and eager to work in a fast-paced startup environment. In this role, you will be responsible for supporting customers using AI-powered tools, ensuring smooth adoption, and resolving technical challenges efficiently. This is an excellent opportunity to work on cutting-edge AI products with real-world users.

Key Responsibilities:

• Act as the first point of contact for customer issues related to product usage, deployment errors, or software bugs.
• Diagnose and troubleshoot technical issues using strong computer science and problem-solving skills.
• Escalate unresolved issues to relevant internal teams and ensure timely resolution.
• Track issues end-to-end and communicate solutions effectively to customers.
• Educate customers on best practices and proper usage of the platform.
• Document recurring issues, solutions, and insights to improve internal knowledge bases and customer experience.

Required Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or a related field.
• 0-1 year of experience in technical support or a similar role.
• Proficiency in at least one programming language such as Python, Java, or Go.
• Basic understanding of cloud environments and software deployment.
• Familiarity with distributed systems, containerization, and orchestration tools (e.g., Docker, Kubernetes).
• Strong problem-solving, analytical, and communication skills.
• Customer-centric mindset with the ability to work in a dynamic startup environment.

Preferred Skills:

• Interest in artificial intelligence and large language models (LLMs).
• Exposure to AI/ML concepts or tools is an added advantage.

Apply Now

CTC: up to 20 LPA ( Negotiable Based On Experience)