Delivery Manager – Services

We are looking for an experienced Delivery Manager to lead and manage large-scale implementation programs across global maritime clients in areas including IoT and gateway technologies, sensor data tapping, interfacing with onboard machinery and equipment, and real-time data telemetry. In this role, you will oversee multi-stakeholder projects involving complex integrations between onboard IoT devices, data acquisition systems, analytics platforms, and customer operations. You will play a pivotal role in driving cross-functional alignment, ensuring timely delivery, maintaining quality standards, and managing customer expectations throughout the project lifecycle, with your most important KPI being to accelerate the go-live cycle for remote data telemetry.

Key Responsibilities

• Lead end-to-end planning and execution of large-scale IoT deployment programs, including the installation and commissioning of the platform across fleets and global clients.
• Manage project scope, timelines, budgets, risks, and quality to ensure complete alignment with customer and business objectives.
• Coordinate with internal teams such as IoT engineering, platform development, data analytics, and customer success, as well as external partners like hardware vendors, ship operators, and system integrators.
• Develop detailed project plans, milestone tracking dashboards, and progress reports for management and customers.
• Ensure IoT device provisioning, testing, and integration with platform services are completed according to defined SLAs.
• Drive governance meetings with clients, partners, and internal stakeholders to guarantee smooth execution.
• Manage risk assessment, change control, and issue resolution for all program components.
• Track and report critical program KPIs, including deployment velocity, uptime, data accuracy, and performance analytics delivery.
• Support continuous process improvement and the standardization of IoT program delivery practices.
• Mentor and guide team members or coordinators assigned under the program.

Required Skills and Qualifications

• Bachelor’s degree in Engineering, specifically in Electronics, Electrical, Marine, IT, or a related field.
• 10 to 15 years of total professional experience, with at least 5 years dedicated to program management of large-scale IoT, Industrial Automation, or Maritime Digitalization projects.
• Solid understanding of IoT ecosystem components, including devices, sensors, gateways, cloud platforms, and communication protocols such as MQTT, Modbus, RTU, TCP/IP, Profibus, Profinet, Proprietary protocols, and NMEA.
• Strong project management skills tailored for multi-stream, cross-functional projects.
• Excellent communication, stakeholder management, and leadership skills.
• Proficiency in project management tools, such as Zoho Project or equivalent platforms.
• Strong analytical and problem-solving mindset with strict attention to technical and operational details.
• Proven ability to operate effectively in a dynamic, global, and maritime environment.
• Prior experience working in maritime, offshore, logistics, or other asset-heavy industries is considered a strong advantage.

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