Program Manager

About Us

At Digital Forms, we partner with organizations to navigate digital transformation-turning complex business problems into pragmatic, scalable solutions. Our cross-functional teams design and deliver enterprise systems, mobile and web applications, data platforms, and high-impact integrations that create measurable value.

The Role

We’re hiring a Program Manager (Client Partner track) to own outcomes across multiple initiatives for a strategic client (or two large programs). You will be the senior, trusted point of contact-balancing delivery excellence with commercial growth. You’ll orchestrate multi-team execution, shape roadmaps, and expand the relationship through thoughtful upsell and cross-sell that solve real business needs.

This is a hands-on leadership role for someone who thrives at the intersection of delivery, strategy, and account growth.

Requirements

What You’ll Do

• Own Program Outcomes

  Take full accountability for multi-workstream programs-delivery, quality, budget, and timelines. When things wobble, you stabilize them.

• Act as the Client’s Trusted Partner

  Build executive-level relationships (Director / VP / C-suite). Lead steering committees, QBRs, and serve as the primary escalation point.

• Lead Escalations & Recovery

  Step into difficult situations, de-escalate tension, establish facts, and drive credible recovery plans-without drama or over-promising.

• Governance, Not Theater

  Set up clear cadences, KPIs, RAID, and decision logs. Ensure status reflects reality-not “green by storytelling.”

• Delivery Leadership at Scale

  Coordinate PMs, Tech Leads, and Designers across squads. Unblock dependencies, enforce priorities, and keep teams focused on outcomes.

• Commercial & Scope Control

  Shape SOWs and change requests, protect scope and margin, and make trade-offs explicit to clients and teams.

• Translate Strategy into Execution

  Turn business goals into delivery roadmaps and prioritized portfolios with measurable impact.

• Executive Communication

  Produce concise, decision-oriented updates and run senior-level meetings with clarity and authority.

What You’ll Bring (Must-Haves)

• Senior delivery experience

  8+ years in program / delivery / engagement management for digital products or platforms with Western clients (UK, US, DACH, Nordics).

• Escalation credibility

  Proven experience leading high-stakes delivery escalations with VP/C-level stakeholders.

• Scale & complexity

  Managed multi-team, high-value programs or portfolios end-to-end (budgets, dependencies, risk).

• Executive presence

  Calm, structured, and credible under pressure; able to brief a CTO/CFO in 5 minutes or lead a half-day steering committee.

• Commercial competence

  Hands-on experience with SOWs, scope negotiation, and change requests; understands delivery economics.

• Methods & rigor

  Strong governance mindset; experienced with Agile/Lean delivery at scale and delivery tooling (e.g., Jira, Confluence).

• Fluent English (C1/C2)

  Confident working across time zones, cultures, and communication styles.

Strong Pluses

• Deep Western exposure

  Lived and worked in an English-speaking or Western European country for 12+ months.

• Consulting / agency background

  Especially in nearshore or remote delivery models.

• Technical literacy

  Familiarity with cloud platforms (AWS/Azure/GCP), data, and modern product engineering.

• Certifications

  PSM/PSPO, PMP, PRINCE2, SAFe (useful, not required).

What We Offer

• A pivotal, client-facing leadership role with clear impact on both delivery and growth.

• Competitive compensation aligned to experience, with performance-based incentives.

• Flexible hours and fully remote work within Poland.

• Support for professional development (training budget, certifications, conferences).

• Diverse, meaningful projects that move the needle for our clients.