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Apprentice Customer Care

Digitide Solutions • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • High School Diploma • 1 day ago
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Salary
≈ $7k – $14k per year (Estimated)
Location
In office (Mumbai)
Seniority
Intern
Employment
Internship

Confirmed on the employer's own hiring board on Oct 12, 2026. First seen by Alion on Oct 12, 2026. Digitide Solutions scores B on the Alion truth index.

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Profile match

Digitide Solutions

Digitide Solutions is an IT services and business process management company headquartered in Bengaluru, delivering cloud, cybersecurity, data and AI, digital engineering, ERP and low-code services together with customer experience, collections, finance and accounting and HR outsourcing. Formed out of the technology and BPM businesses of Quess Corp, it employs about 55,000 associates across 40 locations in five countries and serves over 500 enterprises in banking, insurance, healthcare and manufacturing. Most openings are for customer service and support associates, sales and branch operations executives, collections team leaders and trainers, with some engineering and architect roles.
digitide.com • HQ: Bengaluru, India • IT Outsourcing & Dedicated Teams • IT Consulting & Digital Transformation • Business Process Outsourcing (BPO) • 5000+ employees • Est. 2020
Tech stack of Digitide Solutions
As an Apprentice Customer Care representative, you will be an integral part of our team, providing exceptional support to our customers. Your role will involve handling inbound calls, emails, and chats, offering prompt and accurate assistance. You will be the first point of contact for our customers, ensuring a positive and memorable experience. This is a great opportunity to learn and grow within a supportive and collaborative team environment.
  • Handle inbound customer inquiries via phone, email, and live chat.
  • Provide accurate and timely information to resolve customer queries.
  • Maintain a friendly and professional attitude at all times.
  • Document customer interactions and update relevant systems.
  • Collaborate with team members to ensure efficient and effective customer service.
  • Identify and escalate potential customer issues to the appropriate team.
  • Assist in maintaining a positive and productive work environment.
  • Participate in training and development programs to enhance skills.
  • Adhere to company policies and procedures, ensuring data privacy and security.
  • Excellent communication skills, both verbal and written.
  • Strong customer service orientation and a positive attitude.
  • Ability to work in a fast-paced, dynamic environment.
  • Proficiency in using computers and basic software.
  • Willingness to learn and adapt to new systems and processes.
  • Basic knowledge of customer service best practices is preferred.
  • Ability to work independently and manage time effectively.
  • Excellent problem-solving skills and a proactive approach.
  • High school diploma or equivalent qualification.
  • A passion for delivering exceptional customer experiences.
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