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Customer Service Associate

Digitide Solutions • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • High School Diploma • 1 day ago

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Location

In office (Kolkata)

Confirmed on the employer's own hiring board on Oct 18, 2026. First seen by Alion on Oct 17, 2026. Digitide Solutions scores B on the Alion truth index.

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Digitide Solutions

Digitide Solutions is an IT services and business process management company headquartered in Bengaluru, delivering cloud, cybersecurity, data and AI, digital engineering, ERP and low-code services together with customer experience, collections, finance and accounting and HR outsourcing. Formed out of the technology and BPM businesses of Quess Corp, it employs about 55,000 associates across 40 locations in five countries and serves over 500 enterprises in banking, insurance, healthcare and manufacturing. Most openings are for customer service and support associates, sales and branch operations executives, collections team leaders and trainers, with some engineering and architect roles.

digitide.com • HQ: Bengaluru, India • IT Outsourcing & Dedicated Teams • IT Consulting & Digital Transformation • Business Process Outsourcing (BPO) • 5000+ employees • Est. 2020

Tech stack of Digitide Solutions

As a Customer Service Associate, you will be the face of our company, representing Digitide Solutions Limited with enthusiasm and expertise. Your primary goal is to ensure customer satisfaction by providing timely and accurate assistance. You will be responsible for handling customer inquiries, resolving issues, and offering tailored solutions. Your role is integral to maintaining strong relationships with our clients and contributing to the overall success of the company.

Respond to customer inquiries and provide accurate information in a timely manner.
Resolve customer complaints and issues, ensuring a positive and satisfactory outcome.
Offer product and service recommendations based on customer needs and preferences.
Maintain a high level of customer service excellence, ensuring a positive customer experience.
Collaborate with internal teams to address customer concerns and provide efficient solutions.
Handle customer escalations and ensure effective communication with the relevant departments.
Maintain accurate records of customer interactions and feedback for future reference.
Stay updated with company policies, procedures, and product knowledge to provide accurate information.
Identify areas for process improvement and suggest innovative solutions to enhance customer service.
Actively contribute to a positive and supportive team environment, fostering collaboration.

A high school diploma or equivalent qualification is required.
Previous experience in a customer service role, preferably in a call center environment.
Excellent communication skills, both verbal and written, with the ability to communicate effectively with diverse customers.
Strong problem-solving skills and the ability to think critically and make sound decisions.
Proficiency in using computer systems and customer relationship management (CRM) software.
Ability to work independently and manage multiple tasks simultaneously.
A customer-centric approach with a focus on delivering exceptional service.
Excellent time management and organizational skills.
Willingness to learn and adapt to new processes and technologies.
A positive attitude and a passion for providing exceptional customer service.