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Customer Service Executive

Digitide Solutions • English: C1 (Optional) • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • High School Diploma • 1 day ago
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Salary
≈ $5.5k – $13k per year (Estimated)
Location
In office (Gwalior)
Seniority
Junior · 1+ year exp

Confirmed on the employer's own hiring board on Oct 19, 2026. First seen by Alion on Oct 18, 2026. Digitide Solutions scores B on the Alion truth index.

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Digitide Solutions

Digitide Solutions is an IT services and business process management company headquartered in Bengaluru, delivering cloud, cybersecurity, data and AI, digital engineering, ERP and low-code services together with customer experience, collections, finance and accounting and HR outsourcing. Formed out of the technology and BPM businesses of Quess Corp, it employs about 55,000 associates across 40 locations in five countries and serves over 500 enterprises in banking, insurance, healthcare and manufacturing. Most openings are for customer service and support associates, sales and branch operations executives, collections team leaders and trainers, with some engineering and architect roles.
digitide.com • HQ: Bengaluru, India • IT Outsourcing & Dedicated Teams • IT Consulting & Digital Transformation • Business Process Outsourcing (BPO) • 5000+ employees • Est. 2020
Tech stack of Digitide Solutions
As a Customer Service Executive, you will be the front-line representative for our company, interacting with customers and resolving their inquiries and concerns. Your role is crucial in maintaining customer satisfaction and loyalty. You will be part of a dynamic team, working collaboratively to deliver an exceptional customer experience.
  • Handle inbound customer calls, emails, and chats, providing timely and accurate responses.
  • Listen to and understand customer needs, offering suitable solutions and alternatives.
  • Resolve customer complaints and queries, ensuring a positive and professional approach.
  • Maintain accurate records of customer interactions and ensure data privacy and security.
  • Provide product and service information, educating customers on our offerings.
  • Collaborate with other teams to ensure a seamless customer journey and efficient issue resolution.
  • Identify and escalate potential customer risks or issues to the appropriate teams.
  • Conduct regular customer satisfaction surveys and analyze feedback for process improvements.
  • Stay updated with product knowledge and company policies to provide accurate information.
  • Ensure a high level of customer satisfaction and build long-lasting customer relationships.
  • A high school diploma or equivalent qualification is required.
  • 1-2 years of experience in a customer service role, preferably in a BFSI environment.
  • Excellent communication skills, both verbal and written, with the ability to adapt to different customer needs.
  • Strong problem-solving and analytical skills, with a customer-centric approach.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Proficiency in using customer relationship management (CRM) systems and basic computer applications.
  • A positive and friendly attitude, with a passion for delivering exceptional customer service.
  • Willingness to learn and adapt to new processes and technologies.
  • Excellent time management and organizational skills.
  • Fluency in English is mandatory, with proficiency in additional languages being an advantage.
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