Operations Executive

Digitide Solutions • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • Bachelor's Degree • 5 days ago
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Salary
≈ $17k – $40k per year (Estimated)
Location
In office (Bengaluru)
Seniority
Middle · 3+ years exp

Confirmed on the employer's own hiring board on Sep 27, 2026. First seen by Alion on Sep 22, 2026.

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Digitide Solutions

Digitide Solutions is an IT services and business process management company headquartered in Bengaluru, delivering cloud, cybersecurity, data and AI, digital engineering, ERP and low-code services together with customer experience, collections, finance and accounting and HR outsourcing. Formed out of the technology and BPM businesses of Quess Corp, it employs about 55,000 associates across 40 locations in five countries and serves over 500 enterprises in banking, insurance, healthcare and manufacturing. Most openings are for customer service and support associates, sales and branch operations executives, collections team leaders and trainers, with some engineering and architect roles.
digitide.com • HQ: Bengaluru, India • IT Outsourcing & Dedicated Teams • IT Consulting & Digital Transformation • Business Process Outsourcing (BPO) • 5000+ employees • Est. 2020
Tech stack of Digitide Solutions
As an Operations Executive, you will be responsible for overseeing the smooth operation of our back-office processes. This includes coordinating with various teams, managing resources, and ensuring timely and accurate execution of tasks. You will work closely with the Customer Care Executive (CCE) team to provide support and resolve any customer inquiries or issues. Your role is vital in maintaining a positive customer experience and driving operational excellence.
  • Manage and oversee back-office operations, ensuring efficient workflow and timely task completion.
  • Coordinate with CCEs and other teams to address customer inquiries and provide timely resolutions.
  • Implement and maintain effective operational processes and procedures.
  • Monitor and analyze performance metrics to identify areas for improvement.
  • Ensure compliance with company policies and industry regulations.
  • Collaborate with the management team to develop and implement strategic initiatives.
  • Train and mentor junior team members, fostering a culture of continuous improvement.
  • Build and maintain strong relationships with internal and external stakeholders.
  • Stay updated with industry trends and best practices, suggesting innovative solutions.
  • Perform other ad-hoc duties as assigned by the management.
  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • Minimum 3 years of experience in a similar operations or back-office role.
  • Strong leadership and team management skills, with the ability to motivate and inspire.
  • Excellent organizational and time management abilities, with a focus on attention to detail.
  • Proficiency in using MS Office suite and other relevant software tools.
  • Strong analytical and problem-solving skills, with a proactive approach to resolving issues.
  • Effective communication skills, both written and verbal, with the ability to build rapport.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Flexibility to adapt to changing priorities and a dynamic work environment.
  • A results-driven mindset with a passion for continuous improvement and customer satisfaction.
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