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Operations Executive
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Salary
≈ $4.5k – $9.5k per year (Estimated)
Location
In office (Coimbatore)
Seniority
Junior · 2+ years exp
Confirmed on the employer's own hiring board on Nov 4, 2026. First seen by Alion on Oct 30, 2026. Digitide Solutions scores B on the Alion truth index.
Overview
Company
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Profile match
Digitide Solutions is an IT services and business process management company headquartered in Bengaluru, delivering cloud, cybersecurity, data and AI, digital engineering, ERP and low-code services together with customer experience, collections, finance and accounting and HR outsourcing. Formed out of the technology and BPM businesses of Quess Corp, it employs about 55,000 associates across 40 locations in five countries and serves over 500 enterprises in banking, insurance, healthcare and manufacturing. Most openings are for customer service and support associates, sales and branch operations executives, collections team leaders and trainers, with some engineering and architect roles.
Digitide Solutions Limited is seeking an Operations Executive for its CLM Domestic BFSI - Manpower Back Office division. The role will oversee day-to-day operational activities, ensure service level agreements are met, and act as a bridge between customers, the Customer Care Executive team, and internal stakeholders. You will be instrumental in streamlining processes, handling escalations, and maintaining high standards of client satisfaction in a fast-paced financial services environment.
- Monitor and manage daily back-office operations to meet SLA targets.
- Coordinate with Customer Care Executives to resolve client inquiries and issues promptly.
- Escalate and track critical incidents, ensuring timely resolution and communication.
- Prepare and present operational performance reports to senior management.
- Implement process improvements to enhance efficiency and reduce turnaround times.
- Ensure compliance with BFSI regulatory requirements and internal policies.
- Maintain accurate documentation of workflows, SOPs, and audit trails.
- Assist in resource planning, scheduling, and workload distribution.
- Conduct training sessions for new hires and ongoing skill development for the team.
- Liaise with cross-functional teams (IT, Finance, Compliance) to support operational initiatives.
- Bachelor's degree in Business, Finance, or related field.
- Minimum 2 years of experience in BFSI operations or back-office support.
- Strong understanding of CLM (Contract Lifecycle Management) processes.
- Excellent verbal and written communication skills.
- Proven problem-solving and decision-making abilities.
- Proficiency with MS Office Suite and familiarity with CRM/ERP systems.
- Ability to work in shift-based schedules and handle high-volume workloads.
- Analytical mindset with attention to detail and data-driven approach.
- Customer-centric attitude with a focus on service excellence.
- Team player who can collaborate effectively across departments.
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