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Salary
≈ $5k – $11k per year (Estimated)
Location
In office (Visakhapatnam)
Seniority
Junior · 2+ years exp
Confirmed on the employer's own hiring board on Nov 2, 2026. First seen by Alion on Oct 30, 2026. Digitide Solutions scores B on the Alion truth index.
Overview
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Profile match
Digitide Solutions is an IT services and business process management company headquartered in Bengaluru, delivering cloud, cybersecurity, data and AI, digital engineering, ERP and low-code services together with customer experience, collections, finance and accounting and HR outsourcing. Formed out of the technology and BPM businesses of Quess Corp, it employs about 55,000 associates across 40 locations in five countries and serves over 500 enterprises in banking, insurance, healthcare and manufacturing. Most openings are for customer service and support associates, sales and branch operations executives, collections team leaders and trainers, with some engineering and architect roles.
Digitide Solutions Limited is seeking an Operations Executive for its CLM Domestic BFSI - Manpower Back Office division. The role will coordinate back-office activities, ensure seamless customer interactions, and drive operational excellence in a fast-paced financial services environment. You will act as a bridge between customers, internal teams, and compliance requirements, fostering high service standards and continuous improvement.
- Serve as the first point of contact for customer inquiries and resolve issues promptly.
- Monitor and manage daily back-office workflows to meet service level agreements.
- Coordinate with Customer Care Executives to ensure consistent communication and service quality.
- Track key performance indicators (KPIs) and generate operational reports for management.
- Maintain compliance with BFSI regulations and internal policies.
- Identify process bottlenecks and implement improvement initiatives.
- Oversee documentation, data entry, and record-keeping accuracy.
- Facilitate training and coaching sessions for back-office staff.
- Liaise with BFSI clients to understand requirements and provide status updates.
- Assist in resource planning and shift scheduling to ensure coverage.
- Bachelor's degree in Business, Finance, or related field.
- Minimum 2 years of experience in operations or back-office roles within BFSI.
- Strong verbal and written communication skills in English.
- Proficiency with MS Office suite and CRM/ERP systems.
- Excellent problem-solving and decision-making abilities.
- Knowledge of BFSI regulatory and compliance standards.
- Ability to work in a shift-based environment and handle high call volumes.
- Detail-oriented with strong organizational skills.
- Customer-focused mindset with a service excellence attitude.
- Team player capable of collaborating across departments.
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