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Senior Desktop Engineer

Digitide Solutions • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • Bachelor's Degree • 1 day ago
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Salary
≈ $9.5k – $26k per year (Estimated)
Location
In office (Jaipur)
Seniority
Senior · 2+ years exp

Confirmed on the employer's own hiring board on Oct 17, 2026. First seen by Alion on Oct 16, 2026. Digitide Solutions scores B on the Alion truth index.

Overview
Company
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Profile match

Digitide Solutions

Digitide Solutions is an IT services and business process management company headquartered in Bengaluru, delivering cloud, cybersecurity, data and AI, digital engineering, ERP and low-code services together with customer experience, collections, finance and accounting and HR outsourcing. Formed out of the technology and BPM businesses of Quess Corp, it employs about 55,000 associates across 40 locations in five countries and serves over 500 enterprises in banking, insurance, healthcare and manufacturing. Most openings are for customer service and support associates, sales and branch operations executives, collections team leaders and trainers, with some engineering and architect roles.
digitide.com • HQ: Bengaluru, India • IT Outsourcing & Dedicated Teams • IT Consulting & Digital Transformation • Business Process Outsourcing (BPO) • 5000+ employees • Est. 2020
Tech stack of Digitide Solutions

A Senior Desktop Engineer L1 with 2 years of experience handles IT support, fixes hardware and software issues, and manages user accounts. Key duties include resolving tickets, setting up new systems, and maintaining network connections.

  • Technical Support: Resolve L1/L2 end-user incidents via ticketing systems, phone, and remote tools.

  • Hardware & OS Management: Install, configure, and troubleshoot Windows OS, laptops, desktops, and printers.

  • Account Administration: Manage user access, Active Directory setups, and Microsoft 365 or Outlook configurations.

  • Network & Security: Troubleshoot basic TCP/IP, VPN clients, Wi-Fi, and endpoint security tools like BitLocker.

  • Asset Tracking: Maintain inventory checklists for hardware allocation, onboarding, and offboarding.

  • Experience: 2 years of hands-on experience in IT helpdesk or desktop support operations.

  • Education: Bachelor's Degree in Information Technology, Computer Science, or a related field.

  • Technical Knowledge: Strong command of Windows troubleshooting, hardware assembly, and Active Directory basics.

  • Soft Skills: Clear communication abilities and customer-first problem-solving orientation.

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