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Sr. Customer Support Executive

Digitide Solutions · English · IT Consulting & Digital Transformation · IT Outsourcing & Dedicated Teams · Bachelor's Degree · 1 day ago

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Location

In office (Chennai)

Seniority

Senior · 3+ years exp

Confirmed on the employer's own hiring board on Nov 14, 2026. First seen by Alion on Nov 14, 2026. Digitide Solutions scores B on the Alion truth index.

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Digitide Solutions

Digitide Solutions is an IT services and business process management company headquartered in Bengaluru, delivering cloud, cybersecurity, data and AI, digital engineering, ERP and low-code services together with customer experience, collections, finance and accounting and HR outsourcing. Formed out of the technology and BPM businesses of Quess Corp, it employs about 55,000 associates across 40 locations in five countries and serves over 500 enterprises in banking, insurance, healthcare and manufacturing. Most openings are for customer service and support associates, sales and branch operations executives, collections team leaders and trainers, with some engineering and architect roles.

digitide.com · HQ: Bengaluru, India · IT Outsourcing & Dedicated Teams · IT Consulting & Digital Transformation · Business Process Outsourcing (BPO) · 5000+ employees · Est. 2020

Tech stack of Digitide Solutions

The Sr. Customer Support Executive will serve as the primary point of contact for clients and internal teams within the CLM International Back Office. This role oversees the full lifecycle of background verification (BGV) processes-including International, Client, Voice, and US/UK specific checks-ensuring accuracy, compliance, and timely delivery. The incumbent will collaborate closely with operations, compliance, and technology teams to continuously improve service quality and client satisfaction.

Manage end-to-end BGV workflows for International, Client, Voice, and US/UK processes.
Act as the main liaison between clients and internal teams, addressing inquiries and escalations promptly.
Ensure all verification activities comply with relevant legal and regulatory standards.
Monitor service level agreements (SLAs) and drive performance metrics to meet or exceed targets.
Coordinate with the compliance department to update and maintain BGV policies and procedures.
Provide training and mentorship to junior support staff on BGV best practices.
Maintain accurate documentation and audit trails for all verification cases.
Identify process improvement opportunities and implement efficiency enhancements.
Prepare and deliver regular status reports to senior management and clients.
Handle voice verification calls, ensuring clear communication and data integrity.

Minimum 3 years of experience in customer support or BGV operations.
Strong knowledge of international background verification processes and regulations.
Familiarity with US and UK compliance requirements for employee screening.
Excellent verbal and written communication skills in English.
Proven ability to manage high-volume case loads while maintaining quality.
Experience with CRM and ticketing systems (e.g., Salesforce, Zendesk).
Analytical mindset with strong problem-solving abilities.
Ability to work collaboratively across cross-functional teams.
Detail-oriented with strong organizational and documentation skills.
Bachelor's degree.

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